VxRail: Physical View shows "Server type is not supported" after upgrade or motherboard replacement

Summary: This KB article includes information about how to resolve the issue of "Server type is not supported" message from VxRail plugin Physical View.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

The following message appears from the VxRail plugin Physical view: Server type is not supported
 

VxRail plugin Physical view,

Figure 1. Physical View: Server type is not supported.


The iDRAC IP is present which means it can reach the iDRAC and fetch information.

Cause

There are two causes for this issue:

  1. The motherboard was replaced, but the BIOS settings are missing information.
  2. Upgrade from version 4.X to 7.X.

Resolution

The resolution requires ESXi to be in Maintenance Mode (MM) and to be rebooted. 
Do not proceed until you get confirmation to proceed.

Prepare the ESXi host for the reboot process:

  1. Enter the ESXi host into MM with the Ensure Accessibility option.
  2. Make sure iDRAC is up and accessible.
  3. Open iDRAC virtual console and choose the next boot as BIOS Setup.
BIOS Setup

Figure 2. Boot Controls: BIOS Setup
 

  1. Change BIOS Miscellaneous Settings.
BIOS Miscellaneous Settings
Figure 3. System Setup Main Menu: System BIOS
 
BIOS Miscellaneous Settings
Figure 4. System BIOS Settings: Miscellaneous Settings
  1. Enter the ESXi host Service Tag or PSNT in the Asset Tag field > Click Back > Finish > Save BIOS Changes and reboot. 
BIOS Miscellaneous Settings Figure 5. Insert Asset Tag
  1. After reboot, exit the ESXi host out of MM and wait approximately 15 minutes. You should have a normal look of the node from Physical View.
physical view
Figure 6. Healthy Host

Additional Information

You might observe a different error message that the server cannot communicate after reboot. If that is the case, attempt to SSH to the ESXi host and run the following commands without the need for a maintenance window:

/etc.d/init.d/DellPTAgent restart
/etc.d/init.d/dcism-netmon-watchdog restart
/etc.d/init.d/vxrail-pservice restart

If the Service Tag is not visible from the bottom left of the BIOS screen or for other issues, contact Support for assistance.

Affected Products

VxRail, VMWare Cloud on Dell EMC VxRail E560F, VMWare Cloud on Dell EMC VxRail E560N, VxRail 460 and 470 Nodes, VxRail Appliance Family, VxRail Appliance Series, VxRail G Series Nodes, VxRail D Series Nodes, VxRail D560, VxRail D560F , VxRail E Series Nodes, VxRail P Series Nodes, VxRail S Series Nodes, VxRail Software, VxRail V Series Nodes ...

Products

VxRail G410, VxRail E460, VxRail E560, VxRail E560 VCF, VxRail E560F, VxRail E560F VCF, VxRail E560N, VxRail E560N VCF, VxRail E660, VxRail E660F, VxRail E660N, VxRail E665F, VxRail E665N, VxRail G560, VxRail G560 VCF, VxRail G560F, VxRail G560F VCF , VxRail Gen2 Hardware, VxRail P470, VxRail P570, VxRail P570 VCF, VxRail P570F, VxRail P570F VCF, VxRail P580N, VxRail P580N VCF, VxRail P670F, VxRail P675F, VxRail P675N, VxRail S470, VxRail S570, VxRail S570 VCF, VxRail S670, VxRail V470, VxRail V570, VxRail V570 VCF, VxRail V570F, VxRail V570F VCF, VXRAIL V670F ...
Article Properties
Article Number: 000195530
Article Type: Solution
Last Modified: 13 مايو 2026
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.