Avamar: UI and Avamar Admin Console Get Bad Response When Creating or Editing Backup Group

An attempt to create or edit a backup group results in no response:

Nothing is referenced in the Management Console Service (MCS) logs, but in the rest api logs.

Below shows the Avamar REST API log:

/usr/local/avamar/var/mc/server_log/mc-rest-api.log

java.lang.IllegalArgumentException: No enum constant com.avamar.mc.api.replication.dto.DurationUnits.HOURS
  at java.lang.Enum.valueOf(Unknown Source)
  at com.avamar.mc.api.replication.dto.DurationUnits.valueOf(DurationUnits.java:3)
  at com.avamar.mc.api.retention.service.RetentionServiceImpl.convertRetentionPolicyDescriptor(RetentionServiceImpl.java:194)
  at com.avamar.mc.api.retention.service.RetentionServiceImpl.getRetentions(RetentionServiceImpl.java:65)
  at com.avamar.mc.api.retention.web.RetentionController.getRetentions(RetentionController.java:48)
  at com.avamar.mc.api.retention.web.RetentionController$$FastClassBySpringCGLIB$$5ac7ec93.invoke(<generated>)
  at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:218)
  at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:749)
  at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)
  at org.springframework.security.access.intercept.aopalliance.MethodSecurityInterceptor.invoke(MethodSecurityInterceptor.java:69)
  at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
  at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:93)
  at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
  at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:688)
  at com.avamar.mc.api.retention.web.RetentionController$$EnhancerBySpringCGLIB$$ebae7189.getRetentions(<generated>)
  at sun.reflect.GeneratedMethodAccessor4160.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
  at java.lang.reflect.Method.invoke(Unknown Source)

Attention to the error:

java.lang.IllegalArgumentException: No enum constant com.avamar.mc.api.replication.dto.DurationUnits.HOURS

The MCDB recorded a value of 0 in the unit column of the retention_policies table. 

A value of 0 in this column suggests that the retention period is measured in hours. However, the retention period unit is defined by four values: days [1], weeks [2], months [3], and years [4].

Java does not have a constant value set for the unit of hours so it is not a valid constant value when running enum.valueOf() method.

You can see DurationUnits.HOURS, where it is throwing an error saying no enumeration constant of hours exists.

Example: MCDB with the faulty entries:

admin@avamar:~/>: psql -p 5555 mcdb
psql (10.6)
Type "help" for help.

mcdb=# select id,name,duration,unit from retention_policies;
        id        |             name             | duration | unit
------------------+------------------------------+----------+------
 MONTHLY:PolicyID | Monthly Retention            |        1 |    3
 WEEKLY:PolicyID  | Weekly Retention             |        1 |    2
 Default:POLICYID | Default Retention            |       60 |    1
 EndUser:PolicyID | End User On Demand Retention |       60 |    1
 Minimal:PolicyID | Minimal Retention            |       60 |    1
 RP1652848159766  | Platinum                     |       60 |    0 <-- These 0s
 RP1652848162931  | Gold                         |       60 |    0 <-- These 0s
 RP1652848166086  | Silver                       |       60 |    0 <-- These 0s
 RP1652848169312  | Bronze                       |       60 |    0 <-- These 0s
(9 rows)

Procedure:

1. Step 1: Take a backup of MCS.

mcserver.sh --flush

2. Step 2: Stop MCS:

mcserver.sh --stop --force

3. Step 3: Bring up the MCDB manually:

dbmaint.sh  --db=on --dbname=mcdb

4. Step 4: Update the value for the retention policies unit to 1, from 0:

psql -d mcdb -p 5555 -c "update retention_policies set unit=1 where unit=0"

5. Step 5: Start MCS:

mcserver.sh --start

6. Step 6: Ensure that you can now add or edit backup policy in AUI or Avamar Administrator and start the backup scheduler.

Watch this video:

You can also view this video on YouTube (External Link)