Integrace produktů Avamar a Data Domain: Nelze synchronizovat certifikáty s aktivovaným zabezpečením relace

Summary: Pokud je v systému Avamar povoleno zabezpečení relace, musí se certifikáty synchronizovat mezi softwarem Avamar a systémem Data Domain. Je nutné, aby byl v systému Data Domain povolen protokol SCP. ...

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Symptoms

Zálohování může selhat s následujícími chybami:

DDR result code: 5049, desc: file not found
DDR result code: 5341, desc: SSL library error "failed to import host or ca certificate automatically"
DDR result code: 5008, desc: invalid argument

Při postupu podle článku Dell 197106 Integrace softwaru Avamar a systému Data Domain: DD v nástroji Avamar AUI nebo v cestě řešení uživatelského rozhraní červeně se certifikáty nevygenerují.

Při kontrole MCS logs, existuje výjimka související s protokolem SCP.

09/29-16:29:13.00727 [RMI TCP Connection(27)-192.x.x.x#965] com.avamar.mc.datadomain.DdrCache.firsttimeToAddEx
FINE: Importing host certificate and ca certificates...
09/29-16:29:13.00743 [RMI TCP Connection(27)-192.x.x.x#965] com.avamar.mc.datadomain.DdrSsh.executeDdrCommand
FINE: Executing ddr command. host: idpa-lab.dell.com cmd: adminaccess certificate cert-signing-request show ...
09/29-16:29:14.00095 [RMI TCP Connection(27)-192.x.x.x#965] com.avamar.mc.kc.PrefsCertRsa.<init>
FINE: RSA certificate:
09/29-16:29:14.00095 [RMI TCP Connection(27)-192.x.x.x#965] com.avamar.mc.kc.PrefsCertRsa.<init>
FINE: Message digest algorithm: sha512
09/29-16:29:14.00095 [RMI TCP Connection(27)-192.x.x.x#965] com.avamar.mc.datadomain.PrefsDdrCert.<init>
INFO: DD RSA certificate:
09/29-16:29:14.00095 [RMI TCP Connection(27)-192.x.x.x#965] com.avamar.mc.datadomain.PrefsDdrCert.<init>
INFO: Number bits(key strength): 3072bit
09/29-16:29:14.00095 [RMI TCP Connection(27)-192.x.x.x#965] com.avamar.mc.datadomain.PrefsDdrCert.<init>
INFO: Message digest algorithm: sha512
09/29-16:29:14.00137 [RMI TCP Connection(27)-192.x.x.x#965] com.avamar.mc.datadomain.DdrSsh.executeDdrCommand
FINE: Executing ddr command. host: idpa-lab.dell.com cmd: adminaccess certificate cert-signing-request generate  key-strength 3072bit country 'US' state 'California' city 'Irvine' org-name 'EMC Corp' org-unit 'BRS Division'...
09/29-16:29:14.00721 [RMI TCP Connection(27)-192.x.x.x#965] com.avamar.mc.datadomain.DdrSsh.copyFile
FINE: Copying file from host: idpa-lab.dell.com...
09/29-16:29:15.00619 [RMI TCP Connection(27)-192.x.x.x#965] com.avamar.mc.datadomain.DdrSsh.copyFile
WARNING: Failed to copy file from host: idpa-lab.dell.com.
09/29-16:29:15.00619 [RMI TCP Connection(27)-192.x.x.x#965] com.avamar.mc.util.MCException.logException
WARNING: com.maverick.ssh.SshException: java.io.IOException
  at com.maverick.scp.ScpClientIO.get(ScpClientIO.java:151)
  at com.maverick.scp.ScpClientIO.get(ScpClientIO.java:124)
  at com.avamar.mc.datadomain.DdrSsh.copyFile(DdrSsh.java:940)
  at com.avamar.mc.datadomain.DdrSsh.copyFileEx(DdrSsh.java:961)
  at com.avamar.mc.datadomain.DdrSshCertificateCmd.getcertificateSigningRequest(DdrSshCertificateCmd.java:200)
  at com.avamar.mc.datadomain.DataDomainService.generateAndImportDdrHostCert(DataDomainService.java:5520)
  at com.avamar.mc.datadomain.DataDomainService.firsttimeToAdd(DataDomainService.java:5183)
  at com.avamar.mc.datadomain.DataDomainService.firsttimeToAdd(DataDomainService.java:6041)
  at com.avamar.mc.datadomain.DdrCache.firsttimeToAdd(DdrCache.java:1599)
  at com.avamar.mc.datadomain.DdrCache.firsttimeToAddEx(DdrCache.java:1645)
  at com.avamar.mc.datadomain.DdrCache.ConfigCerts(DdrCache.java:1454)
  at com.avamar.mc.datadomain.DdrCache.checkAndConfigCerts(DdrCache.java:1251)
  at com.avamar.mc.datadomain.DdrCache.update(DdrCache.java:402)
  at com.avamar.mc.datadomain.DdrCache.update(DdrCache.java:676)
  at com.avamar.mc.datadomain.DataDomainService.rewriteDdrCloudInfo(DataDomainService.java:6457)
  at com.avamar.mc.datadomain.DataDomainService.disableCloudTier(DataDomainService.java:6486)
  at com.avamar.mc.datadomain.DataDomainService._updateDdr(DataDomainService.java:1271)
  at com.avamar.mc.datadomain.DataDomainService.updateDdr(DataDomainService.java:1036)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
  at java.lang.reflect.Method.invoke(Unknown Source)
  at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:318)
  at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
  at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:318)
  at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
  at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
  at org.springframework.security.access.intercept.aopalliance.MethodSecurityInterceptor.invoke(MethodSecurityInterceptor.java:61)
  at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
  at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
  at com.sun.proxy.$Proxy37.updateDdr(Unknown Source)
  at com.avamar.mc.datadomain.DataDomainServiceContext.updateDdr(DataDomainServiceContext.java:223)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
  at java.lang.reflect.Method.invoke(Unknown Source)
  at sun.rmi.server.UnicastServerRef.dispatch(Unknown Source)
  at sun.rmi.transport.Transport$1.run(Unknown Source)
  at sun.rmi.transport.Transport$1.run(Unknown Source)
  at java.security.AccessController.doPrivileged(Native Method)
  at sun.rmi.transport.Transport.serviceCall(Unknown Source)
  at sun.rmi.transport.tcp.TCPTransport.handleMessages(Unknown Source)
  at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(Unknown Source)
  at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.lambda$run$0(Unknown Source)
  at java.security.AccessController.doPrivileged(Native Method)
  at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(Unknown Source)
  at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
  at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
  at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: SCP unexpected cmd: Scp is disabled. Access denied.
  at com.maverick.scp.ScpClientIO$ScpEngineIO.readStreamFromRemote(ScpClientIO.java:305)
  at com.maverick.scp.ScpClientIO.get(ScpClientIO.java:148)
  at com.maverick.scp.ScpClientIO.get(ScpClientIO.java:124)
  at com.avamar.mc.datadomain.DdrSsh.copyFile(DdrSsh.java:940)
  at com.avamar.mc.datadomain.DdrSsh.copyFileEx(DdrSsh.java:961)
  at com.avamar.mc.datadomain.DdrSshCertificateCmd.getcertificateSigningRequest(DdrSshCertificateCmd.java:200)
  at com.avamar.mc.datadomain.DataDomainService.generateAndImportDdrHostCert(DataDomainService.java:5520)
  at com.avamar.mc.datadomain.DataDomainService.firsttimeToAdd(DataDomainService.java:5183)
  at com.avamar.mc.datadomain.DataDomainService.firsttimeToAdd(DataDomainService.java:6041)
  at com.avamar.mc.datadomain.DdrCache.firsttimeToAdd(DdrCache.java:1599)
  at com.avamar.mc.datadomain.DdrCache.firsttimeToAddEx(DdrCache.java:1645)
  at com.avamar.mc.datadomain.DdrCache.ConfigCerts(DdrCache.java:1454)
  at com.avamar.mc.datadomain.DdrCache.checkAndConfigCerts(DdrCache.java:1251)
  at com.avamar.mc.datadomain.DdrCache.update(DdrCache.java:402)
  at com.avamar.mc.datadomain.DdrCache.update(DdrCache.java:676)
  at com.avamar.mc.datadomain.DataDomainService.rewriteDdrCloudInfo(DataDomainService.java:6457)
  at com.avamar.mc.datadomain.DataDomainService.disableCloudTier(DataDomainService.java:6486)
  at com.avamar.mc.datadomain.DataDomainService._updateDdr(DataDomainService.java:1271)
  at com.avamar.mc.datadomain.DataDomainService.updateDdr(DataDomainService.java:1036)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
  at java.lang.reflect.Method.invoke(Unknown Source)
  at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:318)
  at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
  at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
  at org.springframework.security.access.intercept.aopalliance.MethodSecurityInterceptor.invoke(MethodSecurityInterceptor.java:61)
  at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
  at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
  at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
  at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
  at com.sun.proxy.$Proxy37.updateDdr(Unknown Source)
  at com.avamar.mc.datadomain.DataDomainServiceContext.updateDdr(DataDomainServiceContext.java:223)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
  at java.lang.reflect.Method.invoke(Unknown Source)
  at sun.rmi.server.UnicastServerRef.dispatch(Unknown Source)
  at sun.rmi.transport.Transport$1.run(Unknown Source)
  at sun.rmi.transport.Transport$1.run(Unknown Source)
  at java.security.AccessController.doPrivileged(Native Method)
  at sun.rmi.transport.Transport.serviceCall(Unknown Source)
  at sun.rmi.transport.tcp.TCPTransport.handleMessages(Unknown Source)
  at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(Unknown Source)
  at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.lambda$run$0(Unknown Source)
  at java.security.AccessController.doPrivileged(Native Method)
  at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(Unknown Source)
  at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
  at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
  at java.lang.Thread.run(Unknown Source)

Cause

Zkontrolujte mcserver log:

/usr/local/avamar/var/mc/server_log/mcserver.log.0

Caused by: java.io.IOException: SCP unexpected cmd: Scp is disabled. Access denied.

To znamená, že protokol SCP je v Data Domain

zakázán.Průběh synchronizace certifikátů mezi softwarem Avamar a systémem Data Domain vyžaduje povolení SCP, jak je znázorněno níže:

  1. Software Avamar spustí příkaz v systému Data Domain pomocí veřejného klíče Data Domain pro ověřování bez hesla. Prvním příkazem je vygenerování požadavku na podpis certifikátu (CSR) v systému Data Domain.
  2. Systém Avamar se poté pokusí zkopírovat požadavek CSR ze systému Data Domain pomocí SCP, ale nepodaří se mu to, pokud je SCP v systému Data Domain zakázáno.
  3. Software Avamar použije CSR k podepsání certifikátu vydaného pro Data Domain kořenovou certifikační autoritou Avamar. V systému Data Domain se nazývá imported-host DDBoost Certifikace:

Kontrola uživatelského rozhraní Data Domain ukazuje, že SCP je zakázáno:
 

Uživatelské rozhraní Data Domain ukazuje, že SCP je zakázáno.
Obrázek 1: Uživatelské rozhraní Data Domain ukazuje, že SCP je zakázáno.
 

Resolution

Povolte SCP ve webovém rozhraní

Data Domain: Ze služeb > přístupu > pro správu > zaškrtněte SCP Configure > a > Check Allow SCP. 
 
Povolení SCP ve webovém rozhraní Data Domain
Obrázek 2: Povolení SCP ve webovém rozhraní Data Domain
 

Affected Products

Avamar
Article Properties
Article Number: 000218137
Article Type: Solution
Last Modified: 20 أغسطس 2026
Version:  8
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