PowerProtect Data Manager：VMware 附掛程式因 Java 堆積空間錯誤而重新啟動

Summary: PowerProtect Data Manager （PPDM） 使用者介面 （UI） 收到警示：元件虛擬機器 （VM） ware 附掛程式正在主機 ppdm01.domain.local 上重新啟動。

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Symptoms

在 PPDM UI 中收到下列警示：元件 VMware 附掛程式正在主機 ppdm01.domain.local 上重新開機。

在以下記錄中找到以下訊息：

sysmgr.log：

2025-05-20T01:46:15.157Z WARN [] [Thread-22] [][][][TRACE_ID:bf2b101996cc3884][] [c.e.b.s.d.d.ServiceComponent.isComponentRunningCheckUsingScript(435)] - Component VMwarePlugin is not running
2025-05-20T01:46:15.594Z ERROR [] [Thread-22] [][ALERT:SYS0052][][TRACE_ID:bf2b101996cc3884][] [c.e.d.e.c.s.m.DefaultMessageResourceModifier.printAlertLog(143)] - Date: May 20, 2025 03:46:15 AM; Summary: Component VMware Plugin is restarting on host ppdm01.domain.local.; Details: This component was detected as not running on the PowerProtect Data Manager system, and has been restarted automatically on the specified host.; Recommended Action: If the component was stopped manually, you can ignore this alert. If the component stopped without user intervention and this alert continues to appear, contact Dell Customer Support.; Detail Summaries: null; Status: UNACKNOWLEDGED

vmware-plugin.out：

2025-05-20T01:45:43.373Z PPDM liveness HEARTBEAT from service vmware-plugin
java.lang.OutOfMemoryError: Java heap space
Dumping heap to /var/log/brs/vmware-plugin/java_pid69079.hprof ...
Heap dump file created [365106841 bytes in 2.321 secs]
Terminating due to java.lang.OutOfMemoryError: Java heap space

Cause

vmware-plugin 服務記憶體不足。

這從錯誤訊息中可以明顯看出：

java.lang.OutOfMemoryError: Java heap space

根據預設，vmware 附掛程式服務可分配的最大記憶體為 312MB，如檔案中所指定 /usr/local/brs/lib/vmware-plugin/bin/vmware-plugin。

此外，垃圾回收日誌 （jvm-gc-vmware-plugin.log） 顯示 Java 進程遇到分配失敗，導致垃圾回收過程完全暫停：

[2025-05-20T01:45:57.775+0000] GC(59719) Pause Full (Allocation Failure) 219M->219M(223M) 95.545ms
[2025-05-20T01:45:58.067+0000] GC(59722) Pause Full (Allocation Failure) 219M->219M(223M) 94.374ms
[2025-05-20T01:45:58.265+0000] GC(59724) Pause Full (Allocation Failure) 219M->219M(223M) 100.429ms

這些錯誤和記錄表示 vmware-plugin 服務因為 Java 堆積空間錯誤而終止，導致服務重新啟動。

Resolution

若要清除 PPDM UI 中的警示，請移除 java 堆積傾印。

如果這是一次性問題，請監控未來發生的情況。

如果服務經常無回應，請聯絡 Dell 客戶支援部門以取得進一步協助，並提供 PPDM 記錄套裝。

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000323079
Article Type: Solution
Last Modified: 14 يناير 2026
Version:  2
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