Dell Automation Platform: XR5610 Firmware Upgrade Issue - Firmware Version Mismatch
Summary: Firmware upgrade process for XR5610 systems fails because the systems have firmware versions that do not match the expected firmware lock versions. The Native Edge Orchestrator firmware update service cannot find a valid upgrade path for the devices because the current versions on the systems are not recognized in the available catalog. ...
Symptoms
- Firmware upgrade jobs fail immediately at the preflight health check phase.
- The health check service runs a firmware interoperability precheck which fails.
- The GraphQL query to get the current Edge Orchestrator version returns empty.
- The upgrade job stops with a
failed to get currentEoVersionerror. - No matching firmware version found for device after comparing with available catalog XMLs.
You can confirm that you see this issue by looking into the hzp-firmware-update-svc logs and seeing an error similar to the following:
{"level":"debug","component":"hzp-firmware-update-svc","correlationID":null,"marker":"firmware-version-svc","function":"ISG-Edge/hzp-firmware-update-svc/server/services/firmwareversionsvc.(*service).CompareAndRetrieveVersion","goid":83,"time":"2026-05-29T15:54:37Z","message":"version not matching - 7.20.80.50. adding to the list of unmatched catalog list"}
Cause
The root cause is that the XR5610 platform was inadvertently left out of Engineering Change Order (ECO) for the Basic Input/Output System (BIOS) firmware lock. This caused systems to ship with BIOS version 2.8.2 instead of the locked version 2.7.5. This will be addressed during the next manufacturing cycle.
Resolution
Run a manual firmware upgrade to the corresponding firmware version that matches the expected firmware lock versions. For XR5610 systems, manually downgrade or upgrade the BIOS to version 2.7.5 to align with the firmware lock requirements. This allows the Native Edge Orchestrator to properly recognize the current firmware version and determine the correct upgrade path.