IDPA: SCG Registration Resolution Path

Introduction:

Secure Connect Gateway (SCG) offers bidirectional access between the customer's Dell equipment and Dell Technologies. This offers the following processes:

• Dell products can securely send individual device alerts and to Dell for automatic case creation for Critical issues.
• Managed devices can also send usage statistics and important files including logs.
• Customer Support Engineers can make Secure Remote Connection to customer's Dell devices.
  • Remote Connections:
    • SSH
    • WebUI
    • Other Device Specifics
  • Small to large file transfers to customer devices using Managed File Transfer (MFT).

Four IDPA Components get Registered to SCG:

• Appliance Configuration Manager (ACM) (in DP4400: ACM uses the box serial number, in non-DP4400 models: ACM uses the DP Appliance SWID)
• Data Domain (DD) (in DP4400: DD uses DD SWID, in non-DP4400: DD uses the box serial number)
• Avamar (uses Avamar SWID)
• Data Protection Advisor (DPA) (uses DPA SWID)

To register IDPA with SCG:

IDPA Compatibility with Secure Connect Gateway

To register any of the components:
Click the "Unconfigure" box next to "Secure Remote Services."


Enter the SCG gateway IP.
For the Username and Password, this has changed to an Access Key and PIN.

• For Username, enter the Access Key
• For Password, enter the PIN
  

Access Key and PIN Generation

• Using the SWID or SN of the component to register, go to Dell Support Home
• Search by the SWID or SN to locate the product page.
• Select the link for "Generate Access Key."
• Follow the prompts to create a PIN and generate an Access Key.
• The key is emailed to the address specified.

More information about access key generation is in the following article: Generating an Access Key for Dell Products

Deployment:
Deployment is done by managed Installation Project team if one is not deployed in advance.

Testing connection and Dial Home through SCG:

IDPA: How to test Dial Home alerts on Integrated Data Protection Appliance ACM

Log Location on the ACM server:
/usr/local/dataprotection/var/configmgr/server_data/logs/server.log