PowerFlex 3.0: Unable to upgrade ScaleIO. Validate node fails during Query phase

Summary: Unable to upgrade ScaleIO. Validate node fails during Query phase

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms



Unable to upgrade ScaleIO. Validate node fails during Query phase

During the upgrade we had checked the box to select "Do not upgrade SDCs

Do not upgrade SDCs 

However still Validate node fails during Query phase for the SDCs and there is no option to start the upload phase.
Validate node  

Navigate to /opt/emc/scaleio/gateway/logs folder and check the scaleIO.log file. We may see the following error:-
Error Could not connect to <IP Address>. Ensure that the relevant service is running and that the server can communicate with the node executing command. ValidateNodeCommand (abort)

ValidateNodeCommand (abort) 

Cause

LIA was not installed on the SDC hosts. Since we only have the SDC package installed on the SDCs and do not have LIA installed, the Gateway would not know it was a actual SDC. It would know it is an SDC only if LIA was installed. As the LIA isn t installed the gateway doesn t know that it is a SDC and hence doesn t ignore even though we checked the box to ignore the SDCs.

Resolution

Configure the Installation Manager Properties by .editing the gatewayUser.properties file and adding SDCs in the ignore list:-
     a. Use a text editor to open the gatewayUser.properties file, located in the following directory on the Installation Manager/gateway server:
          Windows: C:\Program Files\EMC\ScaleIO\Gateway\webapps\ROOT\WEB-INF\classes\
          Linux:        /opt/emc/scaleio/gateway/webapps/ROOT/WEB-INF/classes

    b.  To exclude the SDCs nodes being checked/upgraded with the Installation Manager, list the IP addresses to ignore on the im.ip.ignore.list line
           Example: im.ip.ignore.list=10.0.0.1,10.0.0.2,..........

    c.  Save the file and exit from the text editor.

    d.  Restart the scaleio-gateway service:
         Windows: Restart the EMC ScaleIO Gateway service from the services console (services.msc)
         Linux:       Type the command :   service scaleio-gateway restart

Article Properties
Article Number: 000174436
Article Type: Solution
Last Modified: 05 أيار 2026
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.