PowerEdge: Sending email using Cloud Service Providers is not supported on iDRAC7, 8 and 9

Summary: iDRAC7, iDRAC8, and iDRAC9 cannot send email using Cloud-based Email Service providers, for example, office365, gmail, so on.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

iDRAC7, iDRAC8, and iDRAC9 do not support sending email using Cloud-based Email Service providers for example office365.com, gmail.com, so on.

 

Cause

To reduce spamming cloud email service providers, require sender address verification for Simple Mail Transfer Protocol (SMTP) services.
The sender address must be on the same domain as the provider and the name must be a valid user in that domain.
By default the iDRAC uses the following email address as the sender address: racname@dnsdomainname.tld which fails the verification process.

Hence, sending email from iDRAC 7/8/9 using Cloud-based Email Service providers results in errors, even when the correct credentials are provided.
Sometimes, cloud-based email service providers also require Two-Factor Authentication (TFA) to use their SMTP services. This is also not supported.

Resolution

User must set up an internal SMTP relay server to receive email from iDRAC7, 8, and 9, then forward them to the provider's SMTP servers.

Affected Products

iDRAC7 with Lifecycle Controller Version 2.43.43.43, iDRAC7/8 with Lifecycle Controller version 2.65.65.65, iDRAC8 with Lifecycle Controller version 2.86.86.86, iDRAC9 - 7.xx Series, PowerEdge XR2, Poweredge FC430, Poweredge FC630, PowerEdge FC640 , Poweredge FC830, PowerEdge FD332, PowerEdge FM120x4 (for PE FX2/FX2s), PowerEdge M630, PowerEdge M630 (for PE VRTX), PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M830, PowerEdge M830 (for PE VRTX), PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R230, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R330, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R430, PowerEdge R440, PowerEdge R450, PowerEdge R530, PowerEdge R530xd, PowerEdge R540, PowerEdge R550, PowerEdge R630, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R730, PowerEdge R730xd, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R830, PowerEdge R840, PowerEdge R860, PowerEdge R930, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T130, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T30, PowerEdge T330, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T430, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T630, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t ...
Article Properties
Article Number: 000203583
Article Type: Solution
Last Modified: 15 أيار 2026
Version:  4
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