VxRail: Primary Storage Provision API Time Out

Summary: The primary storage provision API (rest/vxm/v1/system/primary-storage) can return a 504 gateway timeout when VM migration to external storage exceeds the default timeout, especially in constrained network environments. ...

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Symptoms

API Timeout Error

Calling the primary storage provision API rest/vxm/v1/system/primary-storage may result in a 504 gateway timeout error.

Typical user flow:

The API call hit 504 gateway time-out error

Cause

Extended VM Migration Duration

When the primary storage provision API is invoked, virtual machines such as the VxRail manager and the internal vCenter are migrated to the external storage.

Network Constraints

In limited network environments the migration task can take significantly longer than usual, causing the API request to exceed its timeout window.

  • Default timeout before VxRail 8.0.210: 10 minutes
  • Increased timeout from VxRail 8.0.210: 60 minutes

Resolution

Resolution Steps

  1. After triggering the primary storage provision API, a virtual machine relocation task starts. Monitor the task progress in the vCenter UI.

    virtual machine relocation task is started

  2. When the relocation task completes successfully, repeat the primary storage provision API call as described in: VxRail: How to Provision the Primary Storage of a Dynamic Node Cluster

Affected Products

VxRail, VxRail Appliance Series, VxRail Software
Article Properties
Article Number: 000219922
Article Type: Solution
Last Modified: 06 آب 2026
Version:  4
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