NetWorker: Azure VM backup workflow 'Azure' save set fails

• NetWorker is configured to perform Azure VM snapshot backups.
• Azure VM disk backups complete successfully.
• The save set called 'Azure' fails to backup:

• The backup action log details that the psuedo_saveset process failed to External Data Representation (XDR) encode the save set:
  • Linux: /nsr/logs/policy/POLICY-NAME/WORKFLOW-NAME/ACTION-NAME_JOBID_LOGS/JOBID.log
  • Windows (Default): C:\Program Files\EMC NetWorker\nsr\logs\policy\POLICY-NAME\WORKFLOW-NAME\ACTION-NAME_JOBID_LOGS\JOBID.log

07590:nsrazure_save:Failed to XDR encode file attributes for .
208082:nsrazure_save:
*****************\*\*\*\*\*Backup Summary: Start *****************************
208056:nsrazure_save:
Total number of VM savesets: 8.

207826:nsrazure_save:Number of VM savesets succeeded: 8.
207827:nsrazure_save:RESOURCE-GROUP-NAME:VM-NAME:DISK-NAME
207827:nsrazure_save:RESOURCE-GROUP-NAME:VM-NAME:DISK-NAME
207827:nsrazure_save:RESOURCE-GROUP-NAME:VM-NAME:DISK-NAME
207827:nsrazure_save:RESOURCE-GROUP-NAME:VM-NAME:DISK-NAME
207827:nsrazure_save:RESOURCE-GROUP-NAME:VM-NAME:DISK-NAME
207827:nsrazure_save:RESOURCE-GROUP-NAME:VM-NAME:DISK-NAME
207827:nsrazure_save:RESOURCE-GROUP-NAME:VM-NAME:DISK-NAME
207827:nsrazure_save:RESOURCE-GROUP-NAME:VM-NAME:DISK-NAME
207888:nsrazure_save:

Number of VM savesets failed: 0.
208083:nsrazure_save:

• The NetWorker server daemon.raw shows that the Azure save set was aborted:
  • Linux: /nsr/logs/daemon.raw
  • Windows (Default): C:\Program Files\EMC NetWorker\nsr\logs\daemon.raw
  • NetWorker: How to use nsr_render_log to render .raw log files

MM/DD/YYYY HH:mm:SS  0 0 0 2683381568 4457 0 NETWORKER-SERVER-NAME nsrd NSR info NETWORKER-CLIENT-NAME:Azure saving to pool 'POOL-NAME' (VOLUME-LABEL)  
MM/DD/YYYY HH:mm:SS  1 5 0 3063195456 4982 0 NETWORKER-SERVER-NAME nsrmmd#2 NSR notice Zero size saveset file and active file for ssid 'ssid SSID/CLONE-ID (vol VOLUME-LABEL)'. 
MM/DD/YYYY HH:mm:SS  2 5 0 3063195456 4982 0 NETWORKER-SERVER-NAME nsrmmd#2 NSR warning Removing ssid SSID from disk volume DEVICE-NAME and MMDB due to writing related failures.

This issue is raised to NetWorker engineering.

At completion of an Azure VM backup workflow, psuedo_saveset generates the 'Azure' save set containing the metadata of all the Azure VMs backed up. 

All releases (19.14.0.0 and prior) are impacted.

This issue is expected to be fixed in the 19.14.0.1 release. Tentative 2026-07-08

There is no workaround for this issue.

Azure VM backups that completed successfully, where psuedo_saveset (Azure) failed are command-line recoverable only: NetWorker: How to Perform Azure VM Snapshot Restore from Command-Line