PowerScale: Audit System Is Down

Summary: An error message "Audit system is down, request couldn't be fulfilled" appears when trying to activate a license (in offline or legacy mode).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Error in messages:

powerscale-3:  2026-06-03T15:34:28.375440-07:00 <3.3> powerscale3(id20) isi_papi_d[64129]: Cannot deliver audit event to the audit daemon. Event payload size (72521) + format length is greater than allowed size (65525)
powerscale-3:  2026-06-03T15:37:33.008372-07:00 <3.3> powerscale-3(id20) isi_papi_d[65089]: Cannot deliver audit event to the audit daemon. Event payload size (72521) + format length is greater than allowed size (65525)
powerscale-3:  2026-06-03T16:18:41.035297-07:00 <3.3> powerscale-3(id20)  isi_papi_d[50492]: STACK Audit system is down, request couldn't be fulfilled.     from --- (---:0):      isi_exception::isi_exception(int, char const*, __va_list_tag*) (OFFSET:134)     api_exception::api_exception(api_error_code, char const*, ...) (OFFSET:146)     uri_manager::execute_request(request&, response&, bool, bool, bool, bool, bool, bool) (OFFSET:2181)

In the UI:

screenshot showing error message "Something went wrong"

Cause

A defect in code where the payload size exceeds the limit.

Resolution

Engineering is aware of the issue and is working on a fix.

Workaround:

  1. Verify config auditing is enabled:
powerscale-3# isi audit settings global view
     Protocol Auditing Enabled: Yes
                 Audited Zones: -
               CEE Server URIs: 
                      Hostname: 
       Config Auditing Enabled: Yes  <<<<<<<<<<<<<<<<<<<<<<<<<<<
         Config Syslog Enabled: No
         Config Syslog Servers: -
     Config Syslog TLS Enabled: No
  Config Syslog Certificate ID: 
       Protocol Syslog Servers: -
   Protocol Syslog TLS Enabled: No
Protocol Syslog Certificate ID: 
         System Syslog Enabled: No
         System Syslog Servers: -
     System Syslog TLS Enabled: No
  System Syslog Certificate ID: 
          Auto Purging Enabled: No
              Retention Period: 180
       System Auditing Enabled: No
powerscale-3#

 

Note: If this is set to No, there is a different issue involved. Contact Dell Technologies Support.

 

  1. Set config auditing to disabled temporarily:
powerscale-3# isi audit settings global modify --config-auditing-enabled=false
  1. Re-apply the license, and then enable it:
powerscale-3# isi audit settings global modify --config-auditing-enabled=true
Article Properties
Article Number: 000486487
Article Type: Solution
Last Modified: 08 تموز 2026
Version:  1
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