SourceOne Email Management: Slow Journaling due to blockage in SQL
Summary: This article explains why Slow Journaling occurs due to blockage in SQL.
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Symptoms
Performance of SourceOne Journaling activities can be slow due to blocking on the SQL server. This results in a growing backlog of email in the journal mailbox.
In the exJBJournal.exe logs, you will see that the Journal job is waiting for dispatcher after making a SQL call.
In SQL Server Studio, use the SP_WHO2 command to identify the process causing the blocking. See the following article for details on how to identify the blocking process using SP_WHO2: 304236
Cause
The slowness can be caused due to blockage in SQL since the delete command from the exasadmin process was blocking multiple tables generated by the archive delete initiated from the console.
Resolution
To prevent the conflict, update the disposition schedule to ensure it only runs during non-business hours.
Affected Products
SourceOne Email ManagementProducts
SourceOne, SourceOne Email ManagementArticle Properties
Article Number: 000055350
Article Type: Solution
Last Modified: 11 يونيو 2026
Version: 5
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