VxRail: Unable to Configure SNMPv3 on vCenter

Summary: VxRail: Unable to configure SNMPv3 on vCenter.

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Symptoms

Followed Broadcom KB to configure SNMPv3 on vCenter, but it was stuck on generating an authentication hash and privacy hash: How to configure SNMPv3 on the vCenter This hyperlink is taking you to a website outside of Dell Technologies.

Applmgmt.log:

2025-07-15T10:49:42 AM +08 [8837]ERROR:root:Exception: Command '['/bin/snmpd', '-a', 'SHA1', '-s', '/usr/lib/secret10', '-p', 'AES128', '-s', '/usr/lib/secret20']' returned non-zero exit status 1.
2025-07-15T10:49:42 AM +08 [8837]ERROR:vmware.appliance.snmp.vmw_snmp:['Traceback (most recent call last):\n', '  File "/usr/lib/applmgmt/snmp/py/vmware/appliance/snmp/vmw_snmp.py", line 1330, in make_keys\n    report = sb.check_output(app_args, stdin=null_dev, stderr=errlog)\n', '  File "/usr/lib/python3.10/subprocess.py", line 421, in check_output\n    return run(*popenargs, stdout=PIPE, timeout=timeout, check=True,\n', '  File "/usr/lib/python3.10/subprocess.py", line 526, in run\n    raise CalledProcessError(retcode, process.args,\n', "subprocess.CalledProcessError: Command '['/bin/snmpd', '-a', 'SHA1', '-s', '/usr/lib/secret10', '-p', 'AES128', '-s', '/usr/lib/secret20']' returned non-zero exit status 1.\n", '\nDuring handling of the above exception, another exception occurred:\n\n', 'Traceback (most recent call last):\n', '  File "/usr/lib/applmgmt/snmp/py/vmware/appliance/snmp/vmw_snmp.py", line 1334, in make_keys\n    raise Exception(str(err))\n', "Exception: Command '['/bin/snmpd', '-a', 'SHA1', '-s', '/usr/lib/secret10', '-p', 'AES128', '-s', '/usr/lib/secret20']' returned non-zero exit status 1.\n"]
2025-07-15T10:49:42 AM +08 [8837]DEBUG:vmware.vherd.transport.xmlrpc:Trapped an exception: pint.Error('com.vmware.applmgmt.err_snmp_operation_failed', 'There is a problem with the SNMP configuration. See the log files for more details.', **{})

Cause

During the generation of the authentication and privacy hash, the target files must include the correct password. It does not support an empty password.

 

Resolution

To resolve this issue, follow the steps below: 

  1. Access the SNMP server to query the password and privacy password.
  2. Paste it into both files.
  3. Run the command again. The file name can be any name.
  4. After the SNMP test, the output should be "successful = true." This means that the SNMPv3 configuration has been completed. 
    snmp.hash --auth_hash /usr/lib/secret1 --priv_hash /usr/lib/secret2
Article Properties
Article Number: 000349046
Article Type: Solution
Last Modified: 30 يونيو 2026
Version:  2
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