NetWorker: NMDA Sybase Triage Guide

Summary: This document outlines the required information needed for initial troubleshooting of an NMDA Sybase issue.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

PROBLEM DETAILS

  • Provide a brief description of the issue being experienced
  • Indicate whether this is a backup or restore problem
  • Provide the exact error messages observed (include screenshots or log snippets if available)
  • Confirm whether this was working previously
  • Indicate the date and time when the issue first started
  • Include recent changes prior to the issue such as upgrades, updates, configuration changes, so forth
     

ENVIRONMENT DETAILS

Provide the relevant information as listed below:

  • NetWorker server OS version
  • NetWorker server version including build number
  • Sybase client OS version
  • NetWorker client version
  • NetWorker Module for Databases and Applications version, including build number
  • Sybase Backupserver version. To display the version, run the command "backupserver -v."

Example output:

$ backupserver -v
Backup Server/15.7/EBF 20372 ESD#2/P/Itanium/HP-UX 11.31/ase157esd2/3868/64-bit/OPT/Fri Jul  6 23:16:57 2012
Confidential property of Sybase, Inc.

LOGS

  • On the Sybase client:

- rendered daemon.raw
- Logs from /nsr/apps/logs (on Unix), or \nsr\apps\logs (on Windows)
- /nsr/apps/config/nmda_sybase.cfg (on Linux), or \nsr\apps\config\nmda_sybase.cfg
- Sybase Backupserver log

 

  • On the NetWorker server

- rendered daemon.raw under /nsr/logs (on Unix), or \nsr\logs (on Windows)
- Copy of nsrdb under /nsr/res (on Unix), or \nsr\res (on Windows)

Affected Products

NetWorker

Products

NetWorker, NetWorker Module for Databases and Applications
Article Properties
Article Number: 000021181
Article Type: How To
Last Modified: 17 آذار 2026
Version:  5
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