PowerProtect Data Manager: Error when viewing assets for Protection Policy

Summary: This covers a scenario within PowerProtect Data Manager [PPDM] where a Protection Policy assets cannot be viewed, nor can the Protection Policy configuration be modified due to an error displayed in the UI. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

When navigating to Assets when viewing or editing a Protection Policy, the following error can be seen:
image-2022-06-22-06-46-26-835.png
Additionally, the following can be seen in /var/log/nginx/access.log 
192.168.1.100 - - [17/Jun/2022:13:30:35 -0400] "GET /passthrough/api/v2/vm-containers?filterType=vCenterInventory&filter=viewType%20eq%20%22HOST%22%20and%20vcId%20eq%20%xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxxxxx%22%20and%20moref%20eq%20%22vm-xxxx%22&self=true HTTP/1.1" 500 227 "https://<fqdn>/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0" "-"

Cause

The vmdm-discovery service has returned an HTTP 500 error code due to a non-existant resource_pool object.

Resolution

Will be fixed in PPDM 19.12.
Workaround for earlier PPDM versions:
  1. Navigate to /usr/local/brs/libs/discover-service/data/
  2. Execute the following:
mv discovery.db discovery.db.bak
  1. Run a full discovery of the vCenter asset source(s) in the PPDM UI.

Products

PowerProtect Software
Article Properties
Article Number: 000202431
Article Type: Solution
Last Modified: 15 أيار 2026
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.