S3 clients report "invalid UTF-8" or XML parsing failures due to unsupported URL encoding

Summary: Affected Product: PowerScale OneFS (Releases prior to 9.13) S3 client applications operating against a PowerScale OneFS cluster reports "invalid UTF-8" or XML parsing exceptions when performing `ListObjects` or `ListObjectsV2` (GET Bucket) requests. This issue affects environments where standard ASCII filenames contain special characters, most notably the percent sign (`%`). ...

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Symptoms

Affected Product: PowerScale OneFS (Releases prior to 9.13)

S3 client applications operating against a PowerScale OneFS cluster reports "invalid UTF-8" or XML parsing exceptions when performing `ListObjects` or `ListObjectsV2` (GET Bucket) requests. This issue affects environments where standard ASCII filenames contain special characters, most notably the percent sign (`%`).

Cause

The cause is a URL-decoding failure acting as a UTF-8 error. 

When an S3 client application requests `encoding-type=url`, it expects all object keys in the returned XML payload to be URL-encoded (for example, the `%` character should be escaped to `%25`). However, OneFS does not support the `encoding-type=url` parameter for `GET Bucket (List Objects)` requests, and silently ignores it. 

Because the parameter is ignored, OneFS returns the raw filename (ex:`fred%jim`) in the XML response. The client's XML parser attempts to URL-decode the string, misinterprets the characters immediately following the raw `%` symbol as a hexadecimal byte value, and crashes. This crash alerts to

Resolution

Tracked and resolved under PSCALE-8898 (issue 264794)

To permanently resolve this issue:

  • Upgrade: Upgrade the cluster to OneFS 9.13 or newer, where support for `encoding-type=url` has been natively implemented.
  • Backport Request:** requested for (OneFS 9.7.1 and 9.10.1). 

Workaround

  • If an immediate patch cannot be applied, the files containing the `%` character must be renamed using an alternate protocol (SMB, NFS, or local CLI) to remove the special character, or the client application must be reconfigured to not request URL encoding.

Affected Products

Isilon, PowerScale, PowerScale OneFS

Products

Isilon Gen6.5
Article Properties
Article Number: 000467708
Article Type: Solution
Last Modified: 22 أيار 2026
Version:  1
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