PowerFlex 5.1: Export Compliance PDF report generation timeout

Summary: PDF compliance report generation fails with a timeout and an ArrayIndexOutOfBoundsException error in PowerFlex Manager 5.1.0.0. To restore PDF functionality, PFMP must be upgraded.

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Symptoms

When attempting to perform the Export Reports function, PowerFlex Manager hangs when attempting to create a PDF compliance report. After clicking Export, the UI remains on the Loading Reports screen and eventually times out.

The following error appears in the asmmanager logs:

ArrayIndexOutOfBoundsException: Index 3 out of bounds for length 3
 

Relevant log excerpt:

2026-06-24 12:15:53,974 [JobMgrQuartzScheduler_Worker-25] (FirmwareCompliancePDFOutput.java:99) [WARN] Exception caught creating PDF file for resources java.lang.ArrayIndexOutOfBoundsException: Index 3 out of bounds for length 3 at org.apache.commons.csv.CSVRecord.get(CSVRecord.java:81) at be.quodlibet.boxable.datatable.DataTable.addCsvToTable(DataTable.java:290) at be.quodlibet.boxable.datatable.DataTable.addListToTable(DataTable.java:204) at com.dell.asm.asmcore.asmmanager.util.report.FirmwareCompliancePDFOutput.writeModifiedComplianceSection(FirmwareCompliancePDFOutput.java:385) ...
 

loading reports

Impact

Users are unable to export compliance information as PDF, which may delay reporting activities but does not affect core storage operations.

Cause

A limitation in the PDF report generation process can cause failures when certain component names contain special characters. Under specific conditions, these characters may interfere with how report data is processed during PDF creation, preventing the report from being generated successfully.

Resolution

There is currently No Workaround Available. Upgrade PowerFlex Manager to 5.2, where PDF export will function correctly.

 

Impacted Versions

 PFMP 5.1

Fixed In Version

PFMP 5.2

Products

PowerFlex rack, ScaleIO
Article Properties
Article Number: 000502475
Article Type: Solution
Last Modified: 24 آب 2026
Version:  1
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