NetWorker: backup skipped client due to action "Check Connectivity" failed

Summary: NetWorker server workflow backup completed successfully, but skipped connection failed clients without error/warning.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

  • The backup workflow has two or more actions:
    • Check Connectivity is the first action in the execution order.
    • It is followed by a Backup or other action.

Workflow is configured with a check connectivity action

Figure 1. Check Connectivity

  • The workflow started the Check Connectivity action first; connection check failed for one or more clients but showed as completed successfully. The Backup action backed up only the clients which passed the connection test and skipped those which failed the connection test. The workflow status was completed successfully. There was no error/warning in the Backup action details. 


The device connectivity check was not run Figure 2. check connectivity Details

Cause

There is a configuration item when setting up a Check Connectivity action type, called Connection Options. This item states Succeed only after all clients succeed.

Check Connectivity setting succeed only after all clients succeed

Figure 3. Test Connection Options

Checking this box will make the Connection check fail if any one client fails, and the following Backup action will fail for all clients.

Unchecking this box will make the Connection check succeed. If only one or more clients succeed, the connection check will show as successful, then the following Backup action will back up Check Connectivity successful clients, skip the connection failed clients.

Resolution

Remove the Check Connectivity action from the backup workflow.

Create a separate workflow with only the Check Connectivity action configured for connection check. 

Affected Products

NetWorker

Products

NetWorker Family
Article Properties
Article Number: 000188337
Article Type: Solution
Last Modified: 18 أغسطس 2026
Version:  2
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