CloudIQ: Dell SC array: Unable to clear Health Score issue
Summary: How to troubleshoot Dell SC health score issues within CloudIQ.
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Symptoms
Health Score is not recovered within the CloudIQ user interface even though the health event is corrected and the alert on the controller and Dell Storage Manager is cleared.
Note: CloudIQ cannot clear any alerts or health events from within the CloudIQ user interface. CloudIQ receives its information from the array management side and requires an "all clear" from the array side before it removes an alert or health event.
Note: CloudIQ cannot clear any alerts or health events from within the CloudIQ user interface. CloudIQ receives its information from the array management side and requires an "all clear" from the array side before it removes an alert or health event.
Cause
CloudIQ has not received the "all clear" from the array side.
Resolution
For Dell SC arrays, it may require additional troubleshooting starting with logging into the system and running an alert show command. If an entry is found in the alert table, then this must be cleared. Once CloudIQ receives the new information, then it clears the alert or health event from the user interface.
The Dell Storage Manager (DSM) has 500 line limits, so you may find that an alert was not cleared at the time, so the following commands can be run to clear it. These commands remove any old alerts but you want to verify that they are not new alerts.
shellaccess developer
alert acknowledge where all
alert set type 5 where all
alert set type 5 where type 1
Article Properties
Article Number: 000190406
Article Type: Solution
Last Modified: 11 مايو 2026
Version: 5
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