Vprotect: Hyper-V Yedeklemeleri, Dahili sunucu hatası ile (dışa aktarma) başarısız oluyor

Summary: Hyper-V yedeklemesi "ExternalAPIException: Internal Server Error"

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Symptoms

Yedekleme şu şekilde başarısız olur: "ExternalAPIException: Internal Server Error"

Aşağıda gösterilen hata için düğüm günlüklerini kontrol edin:

[2024-04-10 20:24:18.531] ERROR [pool-5-thread-6] HypervRequestSender.send:43
[e4b640a5-7784-4195-a909-6294d3763d0f] ApiException, code 500

[2024-04-10 20:24:18.531] ERROR [pool-5-thread-6] ExportTask.run:135
[e4b640a5-7784-4195-a909-6294d3763d0f] Backup task failed:

com.dell.vprotect.engine.exception.ExternalAPIException: Internal Server Error
        at com.dell.vprotect.engine.hypervisor.hyperv.HypervRequestSender.send(HypervRequestSender.java:48) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.HypervApi.createAndUploadRctMap(HypervApi.java:283) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.vmexport.DdBoostExport.createAndUploadRctMapToDdBoostAndUpdateBackupFiles(DdBoost
Export.java:221) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.vmexport.DdBoostExport.lambda$exportIncremental$6(DdBoostExport.java:163) ~[engin
e.jar:?]


Hyper-V vProtect aracı günlüklerini kontrol ettiğinizde hata şuna benzerdir: 

2024/04/10 20:27:06.761 [e4b640a5-7784-4195-a909-6294d3763d0f] Microsoft.Management.Infrastructure.CimException: The WS-Management service cannot process the request. The computed response packet size (585610) exceeds the maximum envelope size that is allowed (512000).
   at Microsoft.Management.Infrastructure.Internal.Operations.CimSyncEnumeratorBase`1.MoveNext()
   at System.Linq.Enumerable.SingleOrDefault[TSource](IEnumerable`1 source)
   at Microsoft.Management.Infrastructure.CimSession.InvokeMethod(String namespaceName, CimInstance instance, String methodName, CimMethodParametersCollection methodParameters, CimOperationOptions options)

Cause

Varsayılan boyutu WSMan:\localhost\MaxEnvelopeSizeKb 500 bayt olan 512,000 (Kilobayt)'dır.

Aracı üzerinden daha fazla veri aktarmaya çalışırsa DDboost Bundan sonra, bir istisna atılır.

Resolution

Başarısız yedeklemeye sahip Sanal Makineyi barındıran hipervizöre erişin.
Boyutunu kontrol edin WSMan:\localhost\MaxEnvelopeSizeKb (yönetici olarak PowerShell ile)

PS C:\Users\Administrator> Get-Item -Path WSMan:\localhost\MaxEnvelopeSizeKb


   WSManConfig: Microsoft.WSMan.Management\WSMan::localhost

Type            Name                           SourceOfValue   Value
----            ----                           -------------   -----
System.String   MaxEnvelopeSizekb                              500


PS C:\Users\Administrator>


Varsayılan değer olan 500'ü, gönderilen bayt sayısından daha büyük bir değere yükseltin 

PS C:\Users\Administrator> Set-Item -Path WSMan:\localhost\MaxEnvelopeSizeKb 600
PS C:\Users\Administrator> Get-Item -Path WSMan:\localhost\MaxEnvelopeSizeKb


   WSManConfig: Microsoft.WSMan.Management\WSMan::localhost

Type            Name                           SourceOfValue   Value
----            ----                           -------------   -----
System.String   MaxEnvelopeSizekb                              600


PS C:\Users\Administrator>


Yedeklemeyi yeniden çalıştırma

Affected Products

vProtect
Article Properties
Article Number: 000224451
Article Type: Solution
Last Modified: 04 مايو 2026
Version:  3
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