PowerFlex: Server Becomes Unresponsive after PST0210 Event Due to Faulty NVDIMM

Summary: A severe Power System Test 0210 (PST0210) alert shows a POST failure that halts BIOS; the OS is pingable briefly then stops after ~5 minutes, due to a faulty non‑volatile memory module (NVDIMM). ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

The below alert is reported in the LifeCycle Controller (LCC) system event log.  

PST0210 A high-severity issue has occurred at the Power-On Self-Test (POST) phase which has resulted in the system BIOS to abruptly stop functioning

The server OS IP is pingable but stops responding after approximately 5 minutes.

Cause

The server gets stopped responding due to defective NVDIMM.

Resolution

If the server experience the above conditions, it is likely to experience an issue with a faulty NVDIMM.

In order to identify/isolate the NVDIMMs causing the OS to stop responding, the below steps must be followed - removing all NVDIMMs, adding back one at a time until the server experience the same conditions.

All NVDIMMs should be tested and any identified NVDIMMs causing the OS stop responding must be replaced.

 

  1. When the OS is in an unresponsive state, reboot the server using iDRAC UI or Virtual console
  2. Boot the server back to OS which would be in pingable state from command prompt and put the server in Maintenance mode from PowerFlex and vCenter (If applicable)
  3. Power off the server, remove all NVDIMMs from the server 
  4. Re-insert one NVDIMM to test
  5. Power on the server, boot the server to OS
  1. Run the OS ping process from command prompt and verify that OS is responsive for 10 minutes.
    • If the OS remains responsive, the tested NVDIMM is ok
    • If after performing the above steps the server stops responding or goes unresponsive, the tested NVDIMM must be replaced
  1. Repeat steps 3-6 for every NVDIMM
  2. Replace any identified faulty NVDIMMs

Affected Products

PowerFlex rack, PowerFlex Appliance, PowerFlex custom node R650, PowerFlex custom node R6525, PowerFlex custom node R750

Products

PowerFlex Software
Article Properties
Article Number: 000297851
Article Type: Solution
Last Modified: 20 يوليو 2026
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.