Remote Proactive Services Average Activity Lengths and Lead Times

Summary: This article provides estimates on scheduling lead time when booking Remote Proactive Services (RPS) upgrades.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

This article is updated with fresh content every Monday to reflect the latest Lead Times status. 

Availability may exist sooner than the times set below. Always check for wanted availability.

 

Table 1. Remote Proactive Services (RPS) upgrades

Product Activity Duration and Notes Current Average Time To Available Slots (Midweek) Current Average Time To Available Slots (Weekend)
Avamar OE Code Upgrade 6 hours 1 day Manual Resourcing
Connectrix Code Upgrade One Hour + 30 Minutes for additional jumps 1 day 6 days
Disk Library for mainframe (DLm) Code Upgrade For DLm2500: 2.5 hours
For DLm8500: The duration varies depending on the number of VTEs and whether the upgrade is performed in a staggered or offline manner.
Average duration: 6 hours		 Manual Resourcing Manual Resourcing
ECS ECS Upgrade Upgrade times can vary greatly based on the number of nodes and upgrade path.
12 Hours Average for OS and Fabric Upgrade (expected duration estimated During TC)		 2 days 13 days
PowerScale/Isilon Full Isilon Upgrade Upgrade times can vary greatly based on the number of nodes and upgrade path.
A full PowerScale upgrade may contain some or all the following:
  • Node Reboot
  • Drive Firmware
  • Node Firmware
  • OneFS upgrade
  • Patch Install
 4 days 13 days
Metro node Code Upgrade 2.5 hours 8 days 13 days
PowerProtect Data Domain DDOS Upgrade 3.5 hours 3 days Manual Resourcing
PowerProtect Data Protection (IDPA) OE Code Upgrade 10.5 hours 2 days N/A
PowerProtect Data Manager Appliance (DM5500) OE Code Upgrade 6 hours 5 days N/A
RecoverPoint Code Upgrade
  • 3.5 hours (two RPA x site)
  • 4.5 hours (three RPA x site)
  • 5.5 hours (four RPA x site)
  • 6 hours (five RPA x site)
  • 7 hours (six RPA x site)
  • 8 hours (seven RPA x site)
  • 11 hours (eight RPA x site)
    (time may be longer on three or more site environments)
Subject to Change Control Approval. 		8 days 13 days
Midrange (PowerStore, Unity, VNX, VNXe) Code upgrade PowerStore - 5.5 hours
Unity - 3.5 hours
VNX - 7 hours		 2 days 6 days
VMAX3/PowerMax (v3 arrays) Default Reserved Slot The duration varies depending on the type of activity:
  • Code Upgrade: 5 Hours
  • Code Upgrade + eNAS Upgrade: 6 Hours
  • Bin Load Activity (configuration Change): 1.5 Hours
  • Drive Firmware: 30 Minutes + 10 s per drive upgraded.
  • SLIC Firmware: 30 Minutes +10 to 15 Minutes Per SLIC
  • LCC Firmware: 30 Minutes +5 to 15 Minutes Per LCC
 1 day 6 days
PowerMax v4 Default Reserved Slot The duration varies depending on the type of activity:
  • Code Upgrade: 4 Hours
  • Code Upgrade + SDNAS Upgrade: 5 Hours
  • Bin Load Activity (configuration Change): 1.5 Hours
  • Drive Firmware: 30 Minutes + 10 s per drive upgraded.
  • SLIC Firmware: 30 Minutes +10 to 15 Minutes Per SLIC
 1 day 6 days
VPLEX Code Upgrade 3.5 hours based on a Metro Configuration
5 hours based on a Metro Configuration for Code Upgrade with Mgmt Server Reimage
Subject to Change Control Approval.		 11 days 13 days
VxRail Upgrade Upgrade times can vary greatly based on the number of nodes and upgrade path.
9.5 hours average - 1.5 hours per node (personalized estimate to be provided during TC)		 days 13 days
VCF on VxRail (VoV) Code Upgrade VoV upgrades are longer upgrade engagements that depend primarily on the number of WLDs and number of nodes (hosts). Lead time presented here is purely an indication of when there are available free slots in the schedule to start these engagements. It does not indicate that your upgrade has been scheduled. A technical consultation must be scheduled and performed to calculate the upgrade duration after which the upgrade scheduling can occur. Manual Resourcing Manual Resourcing
XtremIO Code Upgrade (one X-Brick) Two hours (Add 30 minutes per additional X-Brick) 8 days 13 days
DAP-DPC for VMware DAPO and DPC Upgrade Upgrade time varies based on size of cluster. vCenter and attached Storage upgrade out of RPS scope Manual Resourcing Manual Resourcing
PowerFlex RCM/IC Upgrade Upgrade time varies based on size of cluster. Manual Resourcing Manual Resourcing

Additional Information

Tips:

  • Plan upgrades as far in advance as possible.
  • Follow best practices by reviewing the upgrade preparation guides ahead of upgrades.
  • Provide Upgrade Readiness Utility logs where your product supports those to improve the scheduling experience.

Affected Products

VMAX

Products

Atmos, Avamar, Avamar Extended Retention, Centera, Connectrix, Data Domain, ECS Appliance, Secure Remote Services, Isilon, RecoverPoint, RecoverPoint for Virtual Machines, RecoverPoint SE, Symmetrix, Dell EMC Unity Family, VNX/VNXe, VPLEX Series , VxRail Appliance Family, VxRail Appliance Series, XtremIO X1 ...
Article Properties
Article Number: 000021599
Article Type: How To
Last Modified: 06 أغسطس 2026
Version:  786
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