Avamar: "Event email notification failed" a causa di problemi del server di posta

Summary: Questo articolo spiega le condizioni in cui Avamar segnala l'errore "Event email notification failed" a causa di errori del server di posta.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

L'evento 22905 "Event email notification failed." appare a intermittenza in eventi non riconosciuti:

Event Code: 22905
Category: SYSTEM
Severity: PROCESS
Summary: Event email notification failed

C'è "Insufficient system resources." nei registri di McServer:

admin@av-srv:/>: grep "Insufficient system resources" /usr/local/avamar/var/mc/server_log/mcserver.log.*
...
mcserver.log.21:        javax.mail.MessagingException: 452 4.3.1 Insufficient system resources
mcserver.log.21:        javax.mail.MessagingException: 452 4.3.1 Insufficient system resources
... 
mcserver.log.21:FINE: query = insert into events (date_time, code, eid, source, data, ts, category, type, severity, swSource, summary, remedy, notes, description, audience, domain ) values ('2017-5-8 22:0:1.491000 +0:0:0',22905,13343,'<event-source NodeID="SERVERNAME" ProgramName="com.avamar.mc.event.EventProfileHandler$EmailDatabaseThread" ddr-id="" ddr-name="" gsan-version="7.3.1-125" hardware-id="UNKNOWN" source-hardware-id="UNKNOWN"/>','<data><entry key="error_message" type="text" value="Unable to send email notification: Sending failed;&#xA;  nested exception is: &#xA;&#x9;javax.mail.MessagingException: 452 4.3.1 Insufficient system resources&#xA;" version="1"/><entry key="toList" type="text" value="mail@mail.com" version="1"/></data>',1494280801491,'SYSTEM','ERROR','PROCESS','MCS:EventService','Event email notification failed.',NULL,NULL,NULL,NULL,'/')
mcserver.log.21:FINE: query6: insert into ev_unack (date_time, code, eid, source, data, ts, category, type, severity, swSource, summary, remedy, notes, description, audience, domain) values ('2017-5-8 22:0:1.491000 +0:0:0',22905,13343,'<event-source NodeID="SERVERNAME" ProgramName="com.avamar.mc.event.EventProfileHandler$EmailDatabaseThread" ddr-id="" ddr-name="" gsan-version="7.3.1-125" hardware-id="UNKNOWN" source-hardware-id="UNKNOWN"/>','<data><entry key="error_message" type="text" value="Unable to send email notification: Sending failed;&#xA;  nested exception is: &#xA;&#x9;javax.mail.MessagingException: 452 4.3.1 Insufficient system resources&#xA;" version="1"/><entry key="toList" type="text" value="mail@mail.com" version="1"/></data>',1494280801491,'SYSTEM','ERROR','PROCESS','MCS:EventService','Event email notification failed.',NULL,NULL,NULL,NULL,'/')
... 
mcserver.log.8: javax.mail.MessagingException: 452 4.3.1 Insufficient system resources
mcserver.log.8: javax.mail.MessagingException: 452 4.3.1 Insufficient system resources
... 
mcserver.log.8:FINE: query = insert into events (date_time, code, eid, source, data, ts, category, type, severity, swSource, summary, remedy, notes, description, audience, domain ) values ('2017-5-9 13:0:28.132000 +0:0:0',22905,13979,'<event-source NodeID="SERVERNAME" ProgramName="com.avamar.mc.event.EventProfileHandler$EmailDatabaseThread" ddr-id="" ddr-name="" gsan-version="7.3.1-125" hardware-id="UNKNOWN" source-hardware-id="UNKNOWN"/>','<data><entry key="error_message" type="text" value="Unable to send email notification: Sending failed;&#xA;  nested exception is: &#xA;&#x9;javax.mail.MessagingException: 452 4.3.1 Insufficient system resources&#xA;" version="1"/><entry key="toList" type="text" value="emailhome@avamar.com,mail@mail.com" version="1"/></data>',1494334828132,'SYSTEM','ERROR','PROCESS','MCS:EventService','Event email notification failed.',NULL,NULL,NULL,NULL,'/')
mcserver.log.8:FINE: query6: insert into ev_unack (date_time, code, eid, source, data, ts, category, type, severity, swSource, summary, remedy, notes, description, audience, domain) values ('2017-5-9 13:0:28.132000 +0:0:0',22905,13979,'<event-source NodeID="SERVERNAME" ProgramName="com.avamar.mc.event.EventProfileHandler$EmailDatabaseThread" ddr-id="" ddr-name="" gsan-version="7.3.1-125" hardware-id="UNKNOWN" source-hardware-id="UNKNOWN"/>','<data><entry key="error_message" type="text" value="Unable to send email notification: Sending failed;&#xA;  nested exception is: &#xA;&#x9;javax.mail.MessagingException: 452 4.3.1 Insufficient system resources&#xA;" version="1"/><entry key="toList" type="text" value="emailhome@avamar.com,mail@mail.com" version="1"/></data>',1494334828132,'SYSTEM','ERROR','PROCESS','MCS:EventService','Event email notification failed.',NULL,NULL,NULL,NULL,'/')
admin@av-srv:/>:

Cause

L'errore "452 4.3.1 Insufficient system resources" Indica un problema sul server di posta.

Secondo la documentazione Microsoft, questo errore si verifica quando il server di posta sperimenta l'esaurimento delle risorse, ad esempio memoria, spazio su disco o capacità di elaborazione insufficienti, impedendo l'elaborazione della posta elettronica.

Microsoft ha documentato questo comportamento nei seguenti riferimenti:

Resolution

  1. Esaminare Exchange server per verificare la presenza di vincoli di risorse, ad esempio memoria, spazio su disco o limitazioni del servizio di trasporto.
  2. Risolvere eventuali condizioni temporanee di esaurimento delle risorse identificate.
  3. Verificare che le notifiche e-mail di Avamar vengano inviate correttamente dopo il ripristino delle risorse del server di posta.

Affected Products

Avamar

Products

Avamar
Article Properties
Article Number: 000034630
Article Type: Solution
Last Modified: 12 مارس 2026
Version:  5
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