Dell Unity: Configure ESRS behind Proxy
Summary: Configure-ESRS-behind-Proxy error code 0x6400bbe (User Correctable)
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Symptoms
New ESRS configuration on Dell Unity
Cannot Configure ESRS on Dell Unity behind HTTP Proxy server.
From the ESRS log file (/EMC/CEM/log/eVE/var/log/esrs/connectivityreport.log) - proxy started to ask for the auth, but the proxy server response ERR_CACHE_ACCESS:
INFO 2016-11-18 01:25:08,057 c.e.e.c.s.ConnectivityReportServiceImpl response: HTTP/1.0 407 Proxy Authentication Required [Server: squid, Date: Fri, 18 Nov 2016 01:25:06 GMT, Content-Type: text/html, Content-Length: 1358, Expires: Fri, 18 Nov 2016 01:25:06 GMT, X-Squid-Error: ERR_CACHE_ACCESS_DENIED 0, Proxy-Authenticate: NTLM, X-Cache: MISS from ClientSiteProxy, X-Cache-Lookup: NONE from ClientSiteProxy:3128, Connection: close]
INFO 2016-11-18 01:25:08,057 c.e.e.c.s.ConnectivityReportServiceImpl Time taken: 103
INFO 2016-11-18 01:25:08,057 c.e.e.c.s.ConnectivityReportServiceImpl avgPingTime: 25.0
INFO 2016-11-18 01:25:08,057 c.e.e.c.s.ConnectivityReportServiceImpl Call populateConnectivityBean: host esr3gduprd03.emc.comport: 443
INFO 2016-11-18 01:25:08,057 c.e.e.c.s.ConnectivityReportServiceImpl Latch count is 7
INFO 2016-11-18 01:25:08,058 c.e.e.c.s.ConnectivityReportServiceImpl Time taken: 103
Cause
Proxy server requests authentication, it prevents Dell Unity to access *.emc.com using Proxy server.
Resolution
White-listed *.emc.com addresses to bypass authentication on the proxy server. Then no longer get ERR_CACHE_ACCESS_DENIED from the proxy then.
Affected Products
Dell EMC Unity FamilyProducts
Dell Unity 300, Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity 400, Dell EMC Unity 400F, Dell EMC Unity 450F, Dell EMC Unity 500, Dell EMC Unity 500F, Dell EMC Unity 550F, Dell EMC Unity 600, Dell EMC Unity 650F
, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC Unity Hybrid, Dell EMC UnityVSA Professional Edition/Unity Cloud Edition
...
Article Properties
Article Number: 000052595
Article Type: Solution
Last Modified: 24 أبريل 2026
Version: 5
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