Dell Unity：ESRS 就绪情况检查失败并显示凭据无效错误（错误代码：0x6400b82）
Summary: Dell Unity ESRS 集成支持凭据和支持合同失败（用户可纠正）
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This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
支持凭据密码已更改，现在在开头或结尾处包含特殊字符。
用于配置 Integrated ESRS 的用户名的支持凭据密码在开始或结尾处包含特殊字符（&、*、$、？等）。
对于 Unity作环境 （OE） 版本 4.x 或更高版本
无法配置支持凭据和支持合同。
警报：
You may have provided invalid Dell EMC support credentials. Verify that at 'Settings -> Support Configuration -> Dell EMC Support Credentials' in Unisphere, or using uemcli '/sys/support/account' command. (Error Code:0x6400b82)
Cause
支持凭据在密码的开头或结尾包含特殊字符，例如（&、*、$、？等）。
这用于配置集成式 ESRS。
集成式 ESRS 密码的开头或结尾不支持特殊字符。
Resolution
重置密码后，请按照以下步骤作：
- 使用新凭据登录到支持站点 [support.emc.com]
- 在 Unity Unisphere 中，更新支持凭据
- 尝试再次配置 ESRS。
如果按照上述步骤作后问题仍然存在，请联系戴尔技术支持以获得进一步的帮助。
Additional Information
本内容以其他语言翻译：
| https://downloads.dell.com/TranslatedPDF/PT-BR_KB535007.pdf |
| https://downloads.dell.com/TranslatedPDF/ZH-CN_KB535007.pdf |
| https://downloads.dell.com/TranslatedPDF/AR-EG_KB535007.pdf |
| https://downloads.dell.com/TranslatedPDF/DE_KB535007.pdf |
| https://downloads.dell.com/TranslatedPDF/ES_KB535007.pdf |
| https://downloads.dell.com/TranslatedPDF/FR_KB535007.pdf |
| https://downloads.dell.com/TranslatedPDF/KO_KB535007.pdf |
| https://downloads.dell.com/TranslatedPDF/JA_KB535007.pdf |
| https://downloads.dell.com/TranslatedPDF/IT_KB535007.pdf |
| https://downloads.dell.com/TranslatedPDF/NL_KB535007.pdf |
| https://downloads.dell.com/TranslatedPDF/PT_KB535007.pdf |
| https://downloads.dell.com/TranslatedPDF/RU_KB535007.pdf |
| https://downloads.dell.com/TranslatedPDF/SV_KB535007.pdf |
Affected Products
Dell EMC Unity FamilyProducts
Dell EMC Unity 300F, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC Unity HybridArticle Properties
Article Number: 000055409
Article Type: Solution
Last Modified: 14 يناير 2026
Version: 5
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