Dell Unity: En anden årsag til, at fejlkode 0x6400b76 under centraliseret ESRS Secure Remote Services-registrering

Kunden har flyttet kassen. Websteds-id'et er blevet ændret.

Konfigurer den centraliserede ESRS på Unity. Det mislykkes med fejlkoden 0x6400b76:

From the Unity ESES log, we could found the ESRS gateway replied 500 error 'An error has occurred while adding device with SN CKMuuuuuuuuuuu Product Type UNITY',
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: REST client constructor host: https://g.g.g.g:9443/
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: About to enter pre action eVE state.
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: Skip the pre action state check since it's not a integrated only action.
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: Creating ESRS VE REST request for ACTION_ADD
Tue Jun 25 03:27:49 2019 ESRS_VE.pl:31458: Base url for ACTION_ADD is: esrs/v1/devices/UNITY/CKMuuuuuuuuuuu
Tue Jun 25 03:27:52 2019 ESRS_VE.pl:31458: Add/Modify Device Request: esrs/v1/devices/UNITY/CKMuuuuuuuuuuu
Tue Jun 25 03:27:52 2019 ESRS_VE.pl:31458: Headers: $VAR1 = {
'Accept-Charset' => 'UTF-8',
'Content-Type' => 'application/json',
'Accept' => 'application/json; charset=UTF-8',
'Authorization' => 'account@cccc.com:****************'
};

Tue Jun 25 03:27:52 2019 ESRS_VE.pl:31458: Content: { "ipAddress" : "u.u.u.u" }
Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Response code: $VAR1 = '201';

Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Response content: $VAR1 = '{"message":"An error has occurred while adding device with SN CKMuuuuuuuuuuu Product Type UNITY","serialNumber":"CKMuuuuuuuuuuu","gatewaySerialNumber":"ELMESRggggggRF","veType":"Connected","model":"UNITY","responseCode":500}';

Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Saving ADD metadata
Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Decoded response: $VAR1 = {
'veType' => 'Connected',
'responseCode' => 500,
'message' => 'An error has occurred while adding device with SN CKMuuuuuuuuuuu Product Type UNITY',
'model' => 'UNITY',
'gatewaySerialNumber' => 'ELMESRggggggRF',
'serialNumber' => 'CKMuuuuuuuuuuu'
};

Se KB-artiklen Dell Unity: Centralized ESRS registration failure Error Code 0x6400b76 for den samme fejlkode 0x6400b76 (men for forskellige problemer). (Det kan være nødvendigt at logge på Dell Support for at se denne artikel)

Når du forsøger at tilføje webstedet Unity ved hjælp af Servicelink, vises der en fejl: "Error occurred while attempting to validate the site id." (Tilføjelse af Unity på Servicelink er kun til test).

Dette skyldes problemet med indstilling af websteds-id.

Kontrollér ESRS-websteds-id-oplysningerne pr. følgende link med serienummeret "CKMuuu".
https://srssdsreports.cfcd.isus.emc.com/

Vi har fundet ud af, at der er knyttet to websteds-id'er, og status er IKKE "INSTALLER".

Vi skal kontakte kundeserviceteamet eller installationsbaseteamet for at rette det.

Kravet er, at man kun beholder ét websteds-id, der er knyttet til Unity, og status skal være "INSTALL".