Dell Unity: outro motivo para o código de erro 0x6400b76 durante o registro centralizado do ESRS Secure Remote Services

O cliente realocou a caixa. O ID do local foi alterado.

Configure o ESRS centralizado no Unity, ele falha com o código de erro 0x6400b76:

From the Unity ESES log, we could found the ESRS gateway replied 500 error 'An error has occurred while adding device with SN CKMuuuuuuuuuuu Product Type UNITY',
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: REST client constructor host: https://g.g.g.g:9443/
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: About to enter pre action eVE state.
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: Skip the pre action state check since it's not a integrated only action.
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: Creating ESRS VE REST request for ACTION_ADD
Tue Jun 25 03:27:49 2019 ESRS_VE.pl:31458: Base url for ACTION_ADD is: esrs/v1/devices/UNITY/CKMuuuuuuuuuuu
Tue Jun 25 03:27:52 2019 ESRS_VE.pl:31458: Add/Modify Device Request: esrs/v1/devices/UNITY/CKMuuuuuuuuuuu
Tue Jun 25 03:27:52 2019 ESRS_VE.pl:31458: Headers: $VAR1 = {
'Accept-Charset' => 'UTF-8',
'Content-Type' => 'application/json',
'Accept' => 'application/json; charset=UTF-8',
'Authorization' => 'account@cccc.com:****************'
};

Tue Jun 25 03:27:52 2019 ESRS_VE.pl:31458: Content: { "ipAddress" : "u.u.u.u" }
Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Response code: $VAR1 = '201';

Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Response content: $VAR1 = '{"message":"An error has occurred while adding device with SN CKMuuuuuuuuuuu Product Type UNITY","serialNumber":"CKMuuuuuuuuuuu","gatewaySerialNumber":"ELMESRggggggRF","veType":"Connected","model":"UNITY","responseCode":500}';

Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Saving ADD metadata
Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Decoded response: $VAR1 = {
'veType' => 'Connected',
'responseCode' => 500,
'message' => 'An error has occurred while adding device with SN CKMuuuuuuuuuuu Product Type UNITY',
'model' => 'UNITY',
'gatewaySerialNumber' => 'ELMESRggggggRF',
'serialNumber' => 'CKMuuuuuuuuuuu'
};

Consulte o artigo da base de conhecimento Dell Unity: Falha no registro do ESRS centralizado 0x6400b76 código de erro para o mesmo código de erro 0x6400b76 (mas para problemas diferentes). (Talvez seja necessário fazer login no Suporte Dell para visualizar este artigo)

Ao tentar adicionar o Unity usando o site Servicelink, ele mostra um erro: "Error occurred while attempting to validate the site id." (A adição do Unity no Servicelink é apenas para teste).

Isso se deve ao problema de configuração do ID do local.

Verifique as informações de ID do site do ESRS no link a seguir usando o número de série "CKMuuu".
https://srssdsreports.cfcd.isus.emc.com/

Descobrimos que há dois IDs de site vinculados, e o status NÃO é "INSTALAR".

Precisamos envolver a equipe da conta ou a equipe de Base instalada para corrigir o problema.

O requisito é manter apenas um ID de local vinculado ao Unity, cujo status deve ser "INSTALL".