Solutions Enabler: ECOM service fails often on SMI-S Provider A POST request for cimom is being rejected

Summary: ECOM service fails often on SMI-S Provider.

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Symptoms

ECOM service fails often on SMI-S Provider.
Several core files get generated during the crash.
 
image of command ls -rtl showing cores generated in Filesystem after ECOM service crash

Snippet from cimomlog: 
29-Jul-2019 17:33:34.767 -2304419584-E- NAVSSLSocket: NAVSSLSocket(): Ignoring exception thrown: shutdown : Transport endpoint is not connected
29-Jul-2019 17:38:47.650 -2304419584-E- NAVSSLSocket: NAVSSLSocket(): Ignoring exception thrown: shutdown : Transport endpoint is not connected
29-Jul-2019 17:39:34.746 -2063587072-E- NAVSSLSocket: NAVSSLSocket(): Ignoring exception thrown: shutdown : Transport endpoint is not connected
30-Jul-2019 10:33:37.699 -644822784-E- RequestHandler::process: A POST request for /cimom is being rejected, as the CIMOM is not yet started and the request is not over loopback.
30-Jul-2019 10:33:37.699 -644822784-E- RequestHandler::sendServiceUnavailable: Service unavailable: HTTP/1.1dev-smis-9/cimom
30-Jul-2019 10:33:40.818 -1588475712-W- OSLSProvider:symm: No assocations of type CIM_ReferencedProfile from instance root/emc:SE_RegisteredProfile%InstanceID=Array-+-1.2.0
30-Jul-2019 10:33:40.930 -1588475712-W- OSLSProvider:symm: No assocations of type CIM_ElementConformsToProfile from instance root/emc:SE_RegisteredProfile%InstanceID=Automated Storage Tiering-+-1.6.0

Other logs does not provide any information as the timestamps are missing.
GDB on the core file gave the below information only.
  
Core was generated by `ECOM -d -c /opt/emc/ECIM/ECOM/conf'.
Program terminated with signal 11, Segmentation fault.
#0  0x00007xxxxxxxxxx80 in ?? ()
 

Cause

The Operating System on the host in which Solutions Enabler is installed is incompatible.

Resolution

In this particular scenario we found that the OS is incompatible.
Solutions Enabler was installed on CentOS which is not supported as per eLabnavigator.

Installing Solutions Enabler on a compatible OS resolves the issue.

Affected Products

SMI-S Provider, Solutions Enabler

Products

SMI-S Provider
Article Properties
Article Number: 000062115
Article Type: Solution
Last Modified: 11 نوفمبر 2025
Version:  4
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