Data Protection Advisor (DPA) - Attempt to install DPA on the Application server failed
Summary: Data Protection Advisor (DPA) - Attempt to install DPA on the Application server failed
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This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
An error message like the one below popped up during the installation wizard:
The DPA Datastore service address entered is not visible from this host. Please check the provided Address or your Network Configuration (including Firewalls) to ensure that communications are available.
More details were encountered in the install logs file under <install_dir>\_install folder from the App server:
***** 1 ReplayVariables for CreateDialog named VAR_APPLICATION_DATASTORE_ADDRESS
[ERROR] Datastore not visible on IP address : xxx.xxx.xxx.xxx
SHUTDOWN REQUESTED
Cause
Running the Windows OS command nslookup from the Application server against the hostname and the IP address of the Datastore server confirmed that the name resolution was not consistent
In this instance the reverse lookup returned an incorrect hostname for the Datastore server IP address
This is not DPA but an environmental issue
In this instance the reverse lookup returned an incorrect hostname for the Datastore server IP address
This is not DPA but an environmental issue
Resolution
Fix name resolution issues in DNS at the OS side
DPA product requires a correct name resolution between all the systems within the environment to function properly
Please contact DPA technical support for further information
DPA product requires a correct name resolution between all the systems within the environment to function properly
Please contact DPA technical support for further information
Additional Information
This content is translated in 15 languages:
| https://downloads.dell.com/TranslatedPDF/CS_KB540097.pdf |
| https://downloads.dell.com/TranslatedPDF/DA_KB540097.pdf |
| https://downloads.dell.com/TranslatedPDF/DE_KB540097.pdf |
| https://downloads.dell.com/TranslatedPDF/ES-XL_KB540097.pdf |
| https://downloads.dell.com/TranslatedPDF/FI_KB540097.pdf |
| https://downloads.dell.com/TranslatedPDF/FR_KB540097.pdf |
| https://downloads.dell.com/TranslatedPDF/IT_KB540097.pdf |
| https://downloads.dell.com/TranslatedPDF/JA_KB540097.pdf |
| https://downloads.dell.com/TranslatedPDF/KO_KB540097.pdf |
| https://downloads.dell.com/TranslatedPDF/NL_KB540097.pdf |
| https://downloads.dell.com/TranslatedPDF/NO-NO_KB540097.pdf |
| https://downloads.dell.com/TranslatedPDF/PL_KB540097.pdf |
| https://downloads.dell.com/TranslatedPDF/PT-BR_KB540097.pdf |
| https://downloads.dell.com/TranslatedPDF/RU_KB540097.pdf |
| https://downloads.dell.com/TranslatedPDF/SV_KB540097.pdf |
| https://downloads.dell.com/TranslatedPDF/TR_KB540097.pdf |
| https://downloads.dell.com/TranslatedPDF/ZH-CN_KB540097.pdf |
Affected Products
App Direct File System AgentArticle Properties
Article Number: 000063467
Article Type: Solution
Last Modified: 25 مايو 2026
Version: 8
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