NMM: Hyper-V restore fails with error "Failed to start the recover program"

Summary: NetWorker Module For Microsoft (NMM) Hyper-V restore fails. Missing Application Administrators permissions for account performing image level recoveries from NMM Client UI.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

A Hyper-V restore performed through the NMM software fails and generate the following error message:

Error Starting Restore
There was an unknown error while starting the recovery process. Please try again.
Failed to start the recover program

Screenshot:
There was an unknown error while starting the recovery process  

Cause

The service account configured in the "Remote User" field for the Hyper-V client resource has insufficient permissions on the NetWorker Server. The account must be added to the Application Administrators user group before backup/recovery functionality succeeds.

This requirement can be confirmed by reviewing the "C:\Program Files\EMC NetWorker\nsr\logs\daemon.raw" log on the NetWorker Server for the following messages:

NetWorker: How to use nsr_render_log to render .raw log files

76587 MM/DD/YYYY HH:MM:SS PM  5 1 13 3788 3188 0 hostname.fqdn nsrjobd SYSTEM critical User <SERVICE_ACCOUNT> does not have the privileges required to start the requested job. The required privilege is: Operate NetWorker. The job requested to be started is: nsrcscd. 
76587 MM/DD/YYYY HH:MM:SS PM  5 1 13 4376 3188 0 hostname.fqdn nsrjobd SYSTEM critical User <SERVICE_ACCOUNT> does not have the privileges required to start the requested job. The required privilege is: Operate NetWorker. The job requested to be started is: nsrsnap_vss_recover.exe.

Resolution

Add the Hyper-V client's service account to the Application Administrators user group in the NetWorker Management Console.

This is found in the NMC under Configuration > User Groups > Application Administrators.

Screenshot of Application Administrators with domain named account added

NOTE: sometimes the account@domain format does not work and instead must use format account@* or account@<eachlocalhost> for added security.

Screenshot of Application Administrators in lab with host named accounts

Affected Products

NetWorker, NetWorker Module for Microsoft

Products

NetWorker Family, NetWorker Module
Article Properties
Article Number: 000067819
Article Type: Solution
Last Modified: 17 مارس 2026
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.