Avamar: VM-sikkerhetskopieringer mislykkes med kode 10014

Summary: Sikkerhetskopiering av VM-avbildninger mislykkes med kode 10014 på grunn av en ødelagt referansesikkerhetskopi tatt på et tidligere tidspunkt.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Loggene viste feilen som vist nedenfor: 
>2020-03-23 08:29:40 avvcbimage Info <14698>: submitting pax container change block extents:
>2020-03-23 08:29:40 avvcbimage Error <0000>: [IMG0010] pax_container::beginfile(virtdisk-flat.vmdk) returned problem:32

>2020-03-23 08:29:40 avvcbimage Info <9772>: Starting graceful (staged) termination, openPaxFile returned error (wrap-up stage)
>2020-03-23 08:29:40 avvcbimage Error <0000>: [IMG1003] Backup of [AVAMAR_AVAMAR_AVAMAR_AVAMAR_ AVAMAR-12] AVAMAR01 (347ca96a-ccc7-497a-bded-a66fab5f986f)/AVAMAR01 (347ca96a-ccc7-497a-bded-a66fab5f986f)_2.vmdk failed
>2020-03-23 08:29:40 avvcbimage Info <16041>: VDDK:VixDiskLib: VixDiskLib_Close: Close disk.

>2020-03-23 08:30:27 avvcbimage Info <6033>: Begin STDERR from run-at-end:
curl: (35) error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol
Use of uninitialized value $availableversion in concatenation (.) or string at /usr/local/avamarclient/etc/scripts/proxymountclient.pl line 284.

After further investigation found the problem with labelnum taken from previous backup that is corrupted and causing the failure:

2020-03-27 10:30:41 avvcbimage Info <11986>: Changed block tracking is engaged for this VM
2020-03-27 10:30:41 avvcbimage Info <11987>: Reference backup is #713 captured on 2020-02-29 23:34:26
2020-03-27 10:30:41 avvcbimage Info <14680>: A reference to a valid prior backup is available so this will be an incremental.

Cause

Et ødelagt referansenummer for sikkerhetskopiering fører til at sikkerhetskopieringene mislykkes.

Resolution

Omgåelse av problemet:
  1. Deaktiver CBT, og ta en fullstendig sikkerhetskopi.
  2. Aktiver CBT på nytt for å bekrefte at den trinnvise sikkerhetskopien også fungerer som den skal.

Affected Products

Avamar

Products

Avamar
Article Properties
Article Number: 000069322
Article Type: Solution
Last Modified: 20 مايو 2026
Version:  8
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.