CloudIQ: Unable to view Dell SC devices after onboarding
Summary: CloudIQ: Unable to view Dell SC devices after onboarding
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Symptoms
CloudIQ: Unable to view Dell SC devices after onboarding
Followed General procedures to onboard SC Series arrays to CloudIQ in KB article 520264: General procedures to onboard SC Series arrays to CloudIQ (Only registered Dell Customers can access the content on the article link via Dell.com/support )
Partner had previously added the Dell SC series array successfully and view in CloudIQ but the user had subsequently added a hierarchal relationship and could not view in CloudIQ.
Cause
Dell SC arrays do not support Partner access.
Resolution
Partner removed devices from their site. User could then add successfully.
Additional Information
The users have to be under the same gduns or a Dell Advisor.
Affected Products
CloudIQProducts
CloudIQArticle Properties
Article Number: 000081998
Article Type: Solution
Last Modified: 18 أبريل 2026
Version: 4
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