How to Identify the Dell Encryption External Media Version

Knowing the version of Dell Encryption External Media (formerly Dell Data Protection External Media Edition) that was used to protect an external storage device helps to:

• Identify known issues.
• Determine UI differences.
• Understand workflow changes.
• Verify system requirements.

Affected Products:

• Dell Encryption External Media
• Dell Data Protection External Media Edition

Affected Operating Systems:

• Windows
• Mac

Windows and Mac binaries are added to any external storage device protected by Dell Encryption External Media. To determine the version, click Windows or Mac for more information.

Windows

1. Log in to the Windows computer.
2. Go to the location of the protected media.
3. Right-click AccessEncryptedFiles.exe. After-right clicking, select Properties.
   
4. Click the Details tab.
   
5. Document the Product version.
   
   Note:

   • The Product version of the client may differ from the above screenshot.
   • For information about what Windows operating systems are compatible with Dell Encryption External Media, refer to:
     • Dell Encryption Enterprise System Requirements
     • Dell Encryption Personal System Requirements

Mac

1. Log in to the Mac computer.
2. Go to the location of the protected media.
3. Double-click AccessEncryptedFiles.dmg. This mounts the disk image.
    
   
   Note: AccessEncryptedFiles.dmg is suppressed if the device has already authenticated through the EMS service. Remount the external media and then cancel the authentication request prompt to resolve this.
4. Right-click AccessEncryptionExternalMedia and then select Get Info.
   
   Note: Earlier versions of the product say AccessDellExternalMediaShield instead of AccessEncryptionExternalMedia.
5. Expand General and then document the Version. In the example, 8.17.0 is the Version.
   
   Note:

   • The Version of the client may differ from the above screenshot.
   • For information about what Windows operating systems are compatible with Dell Encryption External Media, reference:
     • Dell Encryption Enterprise System Requirements
     • Dell Encryption Personal System Requirements

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.