Avamar: Web Services report an error status from the "mccli server show-services" command

Summary: The Web Services show an error status when the command "mccli server show-services" is run.

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Symptoms

After a GSAN restart, the Web Services show a status of "Error" in the output from the "mccli server show-services" command:

mccli server show-services |egrep "Name|---|Hostname|Address|Services"
0,23000,CLI command completed successfully.
Name                               Status
---------------------------------- -------------------------
Hostname                           avamar01.company.com
IP Address                         123.456.789.012
Web Services                       Error

Cause

The service apache2 did not start automatically during the restart of the GSAN.

This can be verified by running the following command:

ps -eaf |grep apache2 |grep -v grep

(If there is no output, the service is not running)

Resolution

1. Log in to the Avamar Utility Node as admin

2. Elevate to root privilege.

3. Verify that apache2 is not running:

ps -eaf |grep apache2 |grep -v grep

(If there is no output, the service is not running)

4. Restart the apache2 service:

service apache2 restart
Syntax OK
Starting httpd2 (prefork)
 

5. Verify that the service is running:

ps -eaf |grep apache2 |grep -v grep
 

Sample output:

root     10616     1  0 14:10 pts/0    00:00:00 /usr/sbin/nss_pcache 13926419 off /etc/apache2/mod_nss.d
root     10618     1  0 14:10 ?        00:00:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf -DSSL
wwwrun   10620 10618  0 14:10 ?        00:00:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf -DSSL
wwwrun   10621 10618  0 14:10 ?        00:00:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf -DSSL
wwwrun   10622 10618  0 14:10 ?        00:00:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf -DSSL
wwwrun   10623 10618  0 14:10 ?        00:00:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf -DSSL
wwwrun   10624 10618  0 14:10 ?        00:00:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf -DSSL
 

6. Wait 10 minutes and then rerun the "mccli server show-services" command, and verify that the "Web Services" status is "Running":

mccli server show-services |egrep "Name|---|Hostname|Address|Services"
0,23000,CLI command completed successfully.
Name                               Status
---------------------------------- -------------------------
Hostname                           avamar01.company.com
IP Address                         123.456.789.012
Web Services                       Running

Affected Products

Avamar, Avamar Server
Article Properties
Article Number: 000165369
Article Type: Solution
Last Modified: 24 مارس 2026
Version:  5
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