VxRail: Troubleshooting Drive Issues Using The Vxtii Output

Summary: This article will cover troubleshooting VxRail disk/drive issues using the vxtii output.

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Instructions

Example 1: Capacity or cache drive failed dedupe disabled


A: Drive is only showing in VDQ

If your example looks like the below output, we have a failed drive that can only be seen in the VDC output. The lclogs have wrapped, and the drive no longer shows in the TSRs. Compare to a known good node to know which drive slot is missing, as they should all match. In this case, slot 6 is empty, and it is the drive in slot 6 with the part number F0VFY that needs to be replaced. 

7 of 8 vSAN drives, status=(Bay.Q01:Offline); Capacity used: 24% of total 37558 GB; Deduplication: Disabled
------------------------------------------------------------------------------------------------------------------------
Disk   Status   Vendor   Size(GB)   Serial#          Firmware    Part    PDL  CMMDS Media  Role  DGrp   Model
------------------------------------------------------------------------------------------------------------------------
 00       OK    SAMSUNG    1788    S40DNX0M705130      DSF8      F0VFY    no    Y    SSD   Cap   4e41   MZILT1T9HAJQ0D3
 01       OK    SAMSUNG    1788    S40DNX0M705125      DSF8      F0VFY    no    Y    SSD   Cap   4e41   MZILT1T9HAJQ0D3
 02       OK    TOSHIBA    1788     10P0A134TNUF       B01C      TDNP7    no    Y    SSD   Cap   4e41   KPM5XRUG1T92
 05       OK    SAMSUNG    1788    S40DNX0M705123      DSF8      F0VFY    no   Y   SSD   Cap   31b3   MZILT1T9HAJQ0D3
 07       OK    TOSHIBA    1788     10P0A136TNUF       B01C      TDNP7    no   Y   SSD   Cap   31b3   KPM5XRUG1T92
 20       OK    SAMSUNG    1490    S40ENX0M703701      DWF8      DR0HX    no    Y    SSD  Cache  4e41   MZILT1T6HAJQ0D3
 21       OK    SAMSUNG    1490    S40ENX0M703717      DWF8      DR0HX    no   T   SSD  Cache  31b3   MZILT1T6HAJQ0D3
 Q01   Offline     -          0     No_core_path         -         -     PDL   No!   HDD   Cap   -      Only_VDQ_entry_found



B: Drive is failed PDL or CMMDS no but still in idrac.

In this case, the slot and the part number are easily shown. We are using slot 7 as the example here. If either PDL Y or CMMDS No! are triggered, the drive should be replaced on the first occurrence.
Part number and slot are shown in the table and can be used for dispatch. 

========================================================================================================================
10 of 10 vSAN drives, status=(Bay.7:Unknown); Capacity used: 20% of total 50077 GB; Deduplication: Disabled.
------------------------------------------------------------------------------------------------------------------------
Disk   Status   Vendor   Size(GB)   Serial#          Firmware    Part    PDL  CMMDS Media  Role  DGrp   Model
------------------------------------------------------------------------------------------------------------------------
 00       OK      DELL     1788    S37PNX0K701056      GC5B      9W12R    no    Y    SSD   Cap   1ed6   MZ7LM1T9HMJP0D3
 01       OK      DELL     1788    S37PNX0K701040      GC5B      9W12R    no    Y    SSD   Cap   1ed6   MZ7LM1T9HMJP0D3
 02       OK      DELL     1788    S37PNX0K701044      GC5B      9W12R    no    Y    SSD   Cap   1ed6   MZ7LM1T9HMJP0D3
 03       OK      DELL     1788    S37PNX0K700167      GC5B      9W12R    no    Y    SSD   Cap   1ed6   MZ7LM1T9HMJP0D3
 04       OK      DELL     1788    S37PNX0K701053      GC5B      9W12R    no   Y   SSD   Cap   5a7f   MZ7LM1T9HMJP0D3
 05       OK      DELL     1788    S37PNX0K701049      GC5B      9W12R    no   Y   SSD   Cap   5a7f   MZ7LM1T9HMJP0D3
 06       OK      DELL     1788    S37PNX0K701046      GC5B      9W12R    no   Y   SSD   Cap   5a7f   MZ7LM1T9HMJP0D3
 07    Unknown    DELL     1788    S37PNX0K700163      GC5B      9W12R    no   No!   SSD    ?    -      MZ7LM1T9HMJP0D3
 08       OK    SAMSUNG     745    S39YNX0K803422      1.1.2       -      no    Y   NVMe  Cache  1ed6   Dell Express Flash PM1725a 800GB SFF
 09       OK    SAMSUNG     745    S39YNX0K803397      1.1.2       -      no   Y  NVMe  Cache  5a7f   Dell Express Flash PM1725a 800GB SFF



Example 2: Capacity drive failed dedupe enabled

In the below example dedupe is enabled and we have a failed capacity drive. It is dedupe enabled we can see that a whole disk group is offline.

This entry here tells us that only the vdq command on the node shows the disk and it is removed from everywhere else.
The No! signifies that the drive is not part of VSAN anymore.
 Q01   Offline     -          0     No_core_path         -         -     PDL   No!   HDD   Cap   -      Only_VDQ_entry_found

Looking at the rest of the drives available in the DG we can tell that this drive must be a capacity drive as the cache drive in that DG is available.  

7 of 8 vSAN drives, status=(Bay.Q01:Offline); Capacity used: 24% of total 37558 GB; Deduplication: Enabled.
------------------------------------------------------------------------------------------------------------------------
Disk   Status   Vendor   Size(GB)   Serial#          Firmware    Part    PDL  CMMDS Media  Role  DGrp   Model
------------------------------------------------------------------------------------------------------------------------
 00       OK    SAMSUNG    1788    S40DNX0M705130      DSF8      F0VFY    no    Y    SSD   Cap   4e41   MZILT1T9HAJQ0D3
 01       OK    SAMSUNG    1788    S40DNX0M705125      DSF8      F0VFY    no    Y    SSD   Cap   4e41   MZILT1T9HAJQ0D3
 02       OK    TOSHIBA    1788     10P0A134TNUF       B01C      TDNP7    no    Y    SSD   Cap   4e41   KPM5XRUG1T92
 05       OK    SAMSUNG    1788    S40DNX0M705123      DSF8      F0VFY    no   No!   SSD   Cap   31b3   MZILT1T9HAJQ0D3
 07       OK    TOSHIBA    1788     10P0A136TNUF       B01C      TDNP7    no   No!   SSD   Cap   31b3   KPM5XRUG1T92
 20       OK    SAMSUNG    1490    S40ENX0M703701      DWF8      DR0HX    no    Y    SSD  Cache  4e41   MZILT1T6HAJQ0D3
 21       OK    SAMSUNG    1490    S40ENX0M703717      DWF8      DR0HX    no   No!   SSD  Cache  31b3   MZILT1T6HAJQ0D3
 Q01   Offline     -          0     No_core_path         -         -     PDL   No!   HDD   Cap   -      Only_VDQ_entry_found



Comparing vs another known good node we can see that it is slot 6 with the disk missing.
In this case we should order a replacement drive and we can use the part number from another capacity drive in this case we should order PPID F0VFY.

Once the drive has been ordered we should also recreate the DG without the failed drive.

Known good 

8 of 8 vSAN drives, status=OK; Capacity used: 24% of total 37558 GB; Deduplication: Enabled.
------------------------------------------------------------------------------------------------------------------------
Disk   Status   Vendor   Size(GB)   Serial#          Firmware    Part    PDL  CMMDS Media  Role  DGrp   Model
------------------------------------------------------------------------------------------------------------------------
 00       OK    SAMSUNG    1788    S40DNX0M705122      DSF8      F0VFY    no    Y    SSD   Cap   4451   MZILT1T9HAJQ0D3
 01       OK    SAMSUNG    1788    S40DNX0M705110      DSF8      F0VFY    no    Y    SSD   Cap   4451   MZILT1T9HAJQ0D3
 02       OK    TOSHIBA    1788     10P0A0J9TNUF       B01C      TDNP7    no    Y    SSD   Cap   4451   KPM5XRUG1T92
 05       OK    SAMSUNG    1788    S40DNX0M705108      DSF8      F0VFY    no    Y    SSD   Cap   28ed   MZILT1T9HAJQ0D3
 06       OK    SAMSUNG    1788    S40DNX0M705117      DSF8      F0VFY    no    Y    SSD   Cap   28ed   MZILT1T9HAJQ0D3
 07       OK    TOSHIBA    1788     5070A07KTNUF       B01C      TDNP7    no    Y    SSD   Cap   28ed   KPM5XRUG1T92
 20       OK    SAMSUNG    1490    S40ENX0M703685      DWF8      DR0HX    no    Y    SSD  Cache  4451   MZILT1T6HAJQ0D3
 21       OK    SAMSUNG    1490    S40ENX0M703681      DWF8      DR0HX    no    Y    SSD  Cache  28ed   MZILT1T6HAJQ0D3


Example 3: Cache drive failed dedupe enabled

When the cache drive is disabled and dedupe is enabled the DG will be offline. We cannot bring it back online without replacing the cache drive.

We can see here we have a drive that is only seen in vdq on the node so we know one is missing from vsan. 

 Q01   Offline     -          0     No_core_path         -         -     PDL   No!   HDD   Cap   -      Only_VDQ_entry_found


7 of 8 vSAN drives, status=(Bay.Q01:Offline); Capacity used: 24% of total 37558 GB; Deduplication: Enabled.
------------------------------------------------------------------------------------------------------------------------
Disk   Status   Vendor   Size(GB)   Serial#          Firmware    Part    PDL  CMMDS Media  Role  DGrp   Model
------------------------------------------------------------------------------------------------------------------------
 00       OK    SAMSUNG    1788    S40DNX0M705130      DSF8      F0VFY    no    Y    SSD   Cap   4e41   MZILT1T9HAJQ0D3
 01       OK    SAMSUNG    1788    S40DNX0M705125      DSF8      F0VFY    no    Y    SSD   Cap   4e41   MZILT1T9HAJQ0D3
 02       OK    TOSHIBA    1788     10P0A134TNUF       B01C      TDNP7    no    Y    SSD   Cap   4e41   KPM5XRUG1T92
 05       OK    SAMSUNG    1788    S40DNX0M705123      DSF8      F0VFY    no   No!   SSD   Cap   31b3   MZILT1T9HAJQ0D3
 06       OK    SAMSUNG    1788    S40DNX0M705117      DSF8      F0VFY    no    No!    SSD   Cap   28ed   MZILT1T9HAJQ0D3
 07       OK    TOSHIBA    1788     10P0A136TNUF       B01C      TDNP7    no   No!   SSD   Cap   31b3   KPM5XRUG1T92
 20       OK    SAMSUNG    1490    S40ENX0M703701      DWF8      DR0HX    no    Y    SSD  Cache  4e41   MZILT1T6HAJQ0D3
 Q01   Offline     -          0     No_core_path         -         -     PDL   No!   HDD   Cap   -      Only_VDQ_entry_found


Comparing vs another known good node we can see that it is slot 21 with the disk missing.
In this case we should order a replacement drive and we can use the part number from the other cache drive in this case we should order PPID DR0HX. 

https://quality.dell.com/ can also be used to check for part number.

Known good 

8 of 8 vSAN drives, status=OK; Capacity used: 24% of total 37558 GB; Deduplication: Enabled.
------------------------------------------------------------------------------------------------------------------------
Disk   Status   Vendor   Size(GB)   Serial#          Firmware    Part    PDL  CMMDS Media  Role  DGrp   Model
------------------------------------------------------------------------------------------------------------------------
 00       OK    SAMSUNG    1788    S40DNX0M705122      DSF8      F0VFY    no    Y    SSD   Cap   4451   MZILT1T9HAJQ0D3
 01       OK    SAMSUNG    1788    S40DNX0M705110      DSF8      F0VFY    no    Y    SSD   Cap   4451   MZILT1T9HAJQ0D3
 02       OK    TOSHIBA    1788     10P0A0J9TNUF       B01C      TDNP7    no    Y    SSD   Cap   4451   KPM5XRUG1T92
 05       OK    SAMSUNG    1788    S40DNX0M705108      DSF8      F0VFY    no    Y    SSD   Cap   28ed   MZILT1T9HAJQ0D3
 06       OK    SAMSUNG    1788    S40DNX0M705117      DSF8      F0VFY    no    Y    SSD   Cap   28ed   MZILT1T9HAJQ0D3
 07       OK    TOSHIBA    1788     5070A07KTNUF       B01C      TDNP7    no    Y    SSD   Cap   28ed   KPM5XRUG1T92
 20       OK    SAMSUNG    1490    S40ENX0M703685      DWF8      DR0HX    no    Y    SSD  Cache  4451   MZILT1T6HAJQ0D3
 21       OK    SAMSUNG    1490    S40ENX0M703681      DWF8      DR0HX    no    Y    SSD  Cache  28ed   MZILT1T6HAJQ0D3


In this example we can see that the drive is online but has been removed from VSAN. In this case we can dispatch as drive as normal on first time occurrence.

The drive is easy to identify as a failed drive with the part number. There are 10 VSAN drives but we only see 9 use in idrac and the unused drive is the drive removed from VSAN. 

========================================================================================================================
10 of 10 vSAN Drives, status=(Bay.5-1:Unused); Capacity used: 1% of total 629547 GB; Deduplication: Disabled.
------------------------------------------------------------------------------------------------------------------------
Bay-Bus  Status  Vendor   Size(GB)  Serial#          Firmware    Part    PDL  CMMDS Media  Role  DGrp   Model 
------------------------------------------------------------------------------------------------------------------------
 00-1    OK     Toshiba    7153     X0L0A04KTNWF       B020      GT7GT    No    Y    SSD   Cap   6670   KPM5XRUG7T68    
 01-1    OK     Toshiba    7153     X0L0A0G0TNWF       B020      GT7GT    No    Y    SSD   Cap   6670   KPM5XRUG7T68    
 02-1    OK     Toshiba    7153     X0L0A049TNWF       B020      GT7GT    No    Y    SSD   Cap   6670   KPM5XRUG7T68    
 03-1    OK     Toshiba    7153     X0L0A04DTNWF       B020      GT7GT    No    Y    SSD   Cap   6670   KPM5XRUG7T68    
 04-1    OK     Toshiba    7153     X0L0A04GTNWF       B020      GT7GT    No    Y    SSD   Cap   565b   KPM5XRUG7T68    
 05-1  Unused   Toshiba    7153     X0L0A04FTNWF       B020      GT7GT    No   No!   SSD    ?    -      KPM5XRUG7T68    
 06-1    OK     Toshiba    7153     X0L0A04JTNWF       B020      GT7GT    No    Y    SSD   Cap   565b   KPM5XRUG7T68    
 07-1    OK     Toshiba    7153     X0L0A04TTNWF       B020      GT7GT    No    Y    SSD   Cap   565b   KPM5XRUG7T68    
 08-1    OK     Toshiba     745     90D0A0U1TPAF       B020      DHRVV    No    Y    SSD  Cache  6670   KPM5XMUG800G    
 09-1    OK     Toshiba     745     90D0A0Y0TPAF       B020      DHRVV    No    Y    SSD  Cache  565b   KPM5XMUG800G



In this example it looks the same as the above where the drive is online but has been removed from VSAN either due to a performance issue or an offline online event. 

In this case the whole Disk Group is offline, due to a failed cache drive, and we would deal with it the same as the above dedupe and compression example.

 

======================================================================================================================== 
4 of 8 vSAN Drives in use, Bay.8-1:Offline Bay.0-1:Degraded Bay.1-1:Degraded Bay.2-1:Degraded;                             ; Deduplication: Disabled. 
------------------------------------------------------------------------------------------------------------------------ 
Bay-Dsk Status Vendor  Size(GB)  Serial#         Firmware  Part   PDL CMMDS Media Role DGrp Worn  Model  
------------------------------------------------------------------------------------------------------------------------ 
00-1 Degraded Samsung   1788   S3BENX0J503318      DSLA    086DD   No  No!  SSD   Cap  5016  0%  MZILS1T9HEJH0D3   
01-1 Degraded Samsung   1788   S3BENX0J502478      DSLA    086DD   No  No!  SSD   Cap  5016  0%  MZILS1T9HEJH0D3   
02-1 Degraded Samsung   1788   S3BENX0K703212      DSLA    086DD   No  No!  SSD   Cap  5016  0%  MZILS1T9HEJH0D3   
04-1    OK    Samsung   1788   S3BENX0J502576      DSLA    086DD   No   Y   SSD   Cap  5e92  0%  MZILS1T9HEJH0D3   
05-1    OK    Samsung   1788   S3BENX0J502816      DSLA    086DD   No   Y   SSD   Cap  5e92  0%  MZILS1T9HEJH0D3   
06-1    OK    Samsung   1788   S3BENX0K701844      DSLA    086DD   No   Y   SSD   Cap  5e92  0%  MZILS1T9HEJH0D3   
08-1 Offline   Intel    1490 PHLN9522024D1P6AGN  VDV1DP25  58V30   PDL No!  NVMe Cache 5016  1%  Dell Express Flash NVMe P4610 1.6TB SFF 
09-1    OK     Intel    1490 PHLN9522018C1P6AGN  VDV1DP25  58V30   No   Y   NVMe Cache 5e92  2%  Dell Express Flash NVMe P4610 1.6TB SFF 
========================================================================================================================

Affected Products

VxRail

Products

CloudArray Virtual Edition for VxRail Appliance, VxRail 460 and 470 Nodes, VxRail Appliance Family, VxRail Appliance Series, VxRail G410, VxRail G Series Nodes, VxRail D Series Nodes, VxRail D560, VxRail D560F, VxRail E Series Nodes, VxRail E460 , VxRail E560, VxRail E560 VCF, VxRail E560F, VxRail E560F VCF, VxRail E560N, VxRail E560N VCF, VxRail E665F, VxRail E665N, VxRail G560, VxRail G560 VCF, VxRail G560F, VxRail G560F VCF, VxRail Gen2 Hardware, VxRail P Series Nodes, VxRail P470, VxRail P570, VxRail P570 VCF, VxRail P570F, VxRail P570F VCF, VxRail P580N, VxRail P580N VCF, VxRail S Series Nodes, VxRail S470, VxRail S570, VxRail S570 VCF, VxRail Software, VxRail V Series Nodes, VxRail V470, VxRail V570, VxRail V570 VCF, VxRail V570F, VxRail V570F VCF ...
Article Properties
Article Number: 000180392
Article Type: How To
Last Modified: 02 يوليو 2026
Version:  4
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