NetWorker Services verify if running and include stopping and restarting services (both UNIX and Windows)

Windows Operating Systems

1. Open an administrative PowerShell prompt on the NetWorker server.
2. Verify which NetWorker packages are installed:

Get-ItemProperty "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*" | Where-Object { $_.DisplayName -like "*NetWorker*" } | Select-Object DisplayName, DisplayVersion, InstallDate

3. Verify that NMC services are running (if installed):

Get-Service | Where-Object { $_.DisplayName -like "*GST*" } | Select-Object Name, DisplayName, Status

Example:

PS C:\Users\Administrator.NETWORKER> Get-Service | Where-Object { $_.DisplayName -like "*GST*" } | Select-Object Name, DisplayName, Status

Name                     DisplayName               Status
----                     -----------               ------
EMC GST Database Service EMC GST Database Service Running
EMCGSTWebServer          EMC GST Web Service      Running
gstd                     EMC GST Service          Running
gstSnmpTrapd             EMC GST Trap Handler     Running

4. Verify backup server, and client services are running: 

Get-Service | Where-Object { $_.DisplayName -like "*NetWorkrer*" } | Select-Object Name, DisplayName, Status

Example:

PS C:\Users\Administrator.NETWORKER> Get-Service | Where-Object { $_.DisplayName -like "*NetWorker*" } | Select-Object Name, DisplayName, Status

Name                     DisplayName                            Status
----                     -----------                            ------
NetWorker WebUI Database NetWorker WebUI Database              Stopped
nsrd                     NetWorker Backup and Recover Server   Running
nsrexecd                 NetWorker Remote Exec Service         Running
nsrpsd                   NetWorker Snapshot Management Service Running
nwui                     NetWorker Management Web UI Server    Running

To stop the services for NetWorker.

Run the following command from an admin command prompt to stop all services: net stop nsrexecd /y
To stop the NetWorker Web User Interface (NWUI) service: net stop nwui
Optionally any nsr or save processes can be terminated with taskkill:

Steps to Rename Some Directories and/or Files. 

1. Go to the Windows explorer and open to the directory where networker is installed (default location --> C:\Program Files\EMC NetWorker\).
2. Under the ..\nsr\logs\ directory, rename the daemon.raw. When NetWorker services start, a new log is generated automatically.
3. For NMC servers, Under the ..\Management\GST\logs, rename the gstd.raw. When NetWorker services start, a new log is generated automatically.
4. Under the ..\nsr\res directory, there is a JOBSDB directory - this is not required all the time but if you are having issues with the NMC and not reflecting correctly as in nsrwatch rename JOBSDB directory.

To start the services for NetWorker. 

To start NetWorker server and client services, run: net start nsrd
To start the NMC service, run: net start gstd 
To start only the client service, run: net start nsrexecd
To start the NWUI service, run: net start nwui

If system is a NetWorker server, the \nsr\logs\daemon.raw reports "open for business" once all services have started and databases checked in. If real-time rendering is enabled there should be a rendered daemon.log file; otherwise, the .raw file can be rendered: 
1. Open an administrative command prompt in the ..\nsr\logs\ directory.
2. Render the daemon.raw: nsr_render_log daemon.raw |find /i "open for business"

157127 MM/DD/YYYY HH:MM:SS AM/PM  1 8 0 9452 4100 0 <networker_server> nsrmmdbd MDB notice Media database is open for business

This indicates that the server is back in a fully operational state.

UNIX/LINUX Operating Systems

1. Connect to the NetWorker server using SSH or console connection as root. 

2. Verify which NetWorker packages are installed:

Red Hat, CentOS, Oracle Linux, SUSE: rpm -qa | grep lgto
Debian or Ubuntu: dpkg -i | grep lgto

3. Verify that NetWorker services are running: systemctl status networker
4. Verify that the NetWorker Management Console (NMC) service is running (if installed): systemctl status gst
5. Verify that the NetWorker Web User Interface (NWUI) service is running (if installed): systemctl status nwui

To stop the services for NetWorker.

1. From a root command prompt, run the following command to stop server and client services: nsr_shutdown
2. To stop the NMC services run: systemctl stop gst
3. To stop the NWUI service run: systemctl stop nwui
4. To verify that no services processes are running, run the ps command: 

5. If there are any leftover running processes, they can be stopped by running: kill -9 PID

Steps to Rename Some Directories and/or Files. 

1. To rename the daemon.raw run: mv /nsr/logs/daemon.raw /nsr/logs/daemon_$(date -I).raw
2. To rename the NetWorker JOBSDB run: mv /nsr/res/jobsdb /nsr/res/jobsdb_$(date -I)

3. Rename the NMC's gstd.raw file:

To start the services for NetWorker. 

To start NetWorker server and client services, run: systemctl start networker 
To start the NMC service, run: systemctl start gst
To start the NWUI service, run: systemctl start nwui

If system is a NetWorker server, the /nsr/logs/daemon.raw reports "open for business" once all services have started and databases checked in. If real-time rendering is enabled there should be a rendered daemon.log file; otherwise, the .raw file can be rendered:
1. From a root command prompt: cd /nsr/logs/
2. Render the daemon.raw: nsr_render_log daemon.raw |grep -i "open for business"

157127 MM/DD/YYYY HH:MM:SS AM/PM  1 8 0 9452 4100 0 <networker_server> nsrmmdbd MDB notice Media database is open for business

This indicates that the server is back in a fully operational state.

• NetWorker: Methods for Identifying NetWorker Software version
• NetWorker: Log Files and Locations
• NetWorker Processes and Ports
• NetWorker: How to use nsr_render_log to render .raw log files
• NetWorker: How to automatically render daemon.raw to daemon.log in real time
• NetWorker: How to set the log rollover/truncation time