VxRail：如何在 vSAN 加密時收集 ESXi 記錄。
Summary: vSAN 加密已啟用時，VxRail 無法收集 ESXi 記錄套裝。
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Instructions
如果 VSAN 上已啟用加密或主機加密模式已啟用，VxRail Manager 將無法收集 ESXi 記錄套裝。此為設計運作方式。
建議使用 vCenter UI 收集 ESXi 記錄套裝。
使用 VMware 文章進行參考：使用 vSphere Client 收集 ESXi 主機和 vCenter Server 的診斷資訊
Additional Information
hostd.log：
2022-08-10T21:42:59.689Z warning hostd[3921544] [Originator@6876 sub=HostSvc.DiagnosticManager opID=9a4c981-c6-c339 user=vpxuser:VSPHERE.LOCAL\vxrmgmt] 2022-08-10 21:42:59,655 WARNING main.py:583 Command cannot succeed because this host is in crypto safe mode and the vm-support incident key is missing.
--> To collect useful coredumps, perform these tasks:
--> 1. Generate a vm-support incident key by running:
--> crypto-util keys vm-support --password prolog
--> 2. Run vm-support:
--> vm-support [options]
--> 3. Perform cleanup:
--> crypto-util keys vm-support epilog
Affected Products
VxRail, VxRail SoftwareArticle Properties
Article Number: 000202507
Article Type: How To
Last Modified: 27 يونيو 2025
Version: 5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.