Avamar: File Level Restore Using Cloud Director Extension Fails with ERROR 11015

Summary: A restore failed with error 11015, invalid VMDK filename; logs show cancelled browse tasks and failures, caused by a version mismatch between the Avamar proxy (19.7) and server.

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Symptoms

File Level Restore using Cloud Director extension fails:

11015: Failed to browse file system: The VMDK filename is not valid or present. 
Verify that the proxy was correctly registered using the supported method in the documentation
 

The browse process started on BG:

avagent Info <5964>: Requesting work from dp-ave.host
 avagent Info <5264>: Workorder received: sleep
 avagent Info <5996>: Sleeping 45 seconds
 avagent Info <6685>: Browse process 21905 (/usr/local/avamarclient/bin/vmwappimage) started
 

It is then cancelled:

avagent Info <6687>: Browse process 21905 (/usr/local/avamarclient/bin/vmwappimage) finished (code 169: externally cancelled by Administrator)
avagent Warning <6690>: CTL workorder "Browse" non-zero exit status 'code 169: externally
cancelled by Administrator'
 

In the proxy FLR MountMrg.log:

[MM - DEBUG] TID=5947 MID=410: sMountedAvFS = /mnt/dunion/vCD/clou-uuid/Org-uuid/vApps/vApp-UUID/by-number/0005746/VMFiles#VM-UUID
[MM - ERROR]  TID=5947 MID=411: HLPR_ListOfDirectories failed for /mnt/dunion/vCD/clou-uuid/Org-uuid/vApps/vApp-UUID/by-number/0005746/VMFiles#VM-UUID/by-number/0005746/VMFiles#VMFiles#VM-UUID
 

The Axionfs.log from the Avamar proxy shows:

[ade-async] AsyncThread::body() -- 'KILL' event received.
 [ade-async] AsyncThread::body() not exiting due to persistent_connection flag
 axionfs Error <5126>: Login error 69: Authentication failure (Invalid password? User disabled?)
 [ade-async] GComMgr::setGsanShutdown pausing retrythread
 [axionfs] ADEMgrX::getHfsInfo() -- program workflow problem, login must be done prior to this call.
 [axionfs] GComMgr::loginToServer NOT deleting hfsInfo because server is shutdown and login failure is non fatal
 axionfs Error <10509>: Problem logging into the DDR server:'', only GSAN communication was enabled.
 [ms[0]recv] Thread finished ms[0]recv
 [axionfs] ADEMgrX::getHfsInfo() -- program workflow problem, login must be done prior to this call.
 [axionfs] context::engageADE: adeMgr->startupADE() failed

Cause

Based on the log entries above, and the the proxies are v19.7, this issue is same as per the following article: Avamar: Avamar 19.7 File Level Restores fail when Avamar server is older or newer than proxy.

Resolution

Ensure that both the Avamar proxy and Avamar server are running the same version.

For more information, see Avamar: Avamar 19.7 File Level Restores fail when Avamar server is older or newer than proxy.

Affected Products

Data Backup & Protection Software, Avamar, vCloud Director Data Protection Extension
Article Properties
Article Number: 000203720
Article Type: Solution
Last Modified: 03 سبتمبر 2026
Version:  7
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