Data Domain: Il disco DD3300 presenta un guasto hardware o un guasto ripristinabile

Summary: Su DD3300 e DP4400, i dischi contrassegnati dal controller RAID PowerEdge o dall'iDRAC generano avvisi EVT-STORAGE-00031 (guasto hardware) o EVT-STORAGE-00032 (guasto predittivo recuperabile). ...

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Symptoms

Applicabile a:

ID avviso:

  • EVT-STORAGE-00031 - Disk has a hardware fault and may need to be replaced.
  • EVT-STORAGE-00032 - Disk has a recoverable fault but may need to be replaced.

Esempio di output della CLI:

# alert show current

Current Alerts
--------------
Post Time                  Severity   Object                                         Message                                                                    
------------------------   --------   --------------------------------------------   ----------------------------------------------------------------------------
Thu Sep 20 05:11:23 2022   WARNING    Enclosure=1:Disk=10:Cause=Predictive failure   EVT-STORAGE-00032: Disk has a recoverable fault but may need to be replaced.
Thu Sep 20 11:05:43 2022   CRITICAL   Enclosure=1:Disk=10:Cause=NA                   EVT-STORAGE-00031: Disk has a hardware fault and may need to be replaced.  
------------------------   --------   --------------------------------------------   ----------------------------------------------------------------------------
There are 2 active alerts.

Cause

Sulle piattaforme basate su DDVE, i dischi vengono monitorati dal PowerEdge RAID Controller (PERC) e dall'iDRAC Lifecycle Controller sottostanti.

  • Qualsiasi guasto del disco, guasto o errore predittivo rilevato da questi componenti viene passato allo stack virtuale (hardware → ESXi → DDVE).
  • Il sistema genera quindi l'avviso corrispondente.

Resolution

Sostituire qualsiasi disco che segnala un guasto hardware o un guasto previsto.
Contattare il Supporto Dell o il fornitore di supporto autorizzato per organizzare una sostituzione.

Affected Products

Data Domain, PowerProtect Data Protection Appliance, DD3300 Appliance, PowerProtect DP4400, Integrated Data Protection Appliance Family
Article Properties
Article Number: 000203825
Article Type: Solution
Last Modified: 15 مايو 2026
Version:  8
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