PowerProtect Data Manager:代理类型设置为空

Summary: 即使资产存在且备份正常工作,代理类型也会设置为空。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

index_host 记录没有任何 applicationsOfInterest 记录到它的信息。

  "_index" : "ppdmesc5260_host",
        "_type" : "_doc",
        "_id" : "419b7aec-25f4-4e0c-8b23-25be8f5ac012",
        "_score" : 5.957563,
        "_source" : {
          "id" : "419b7aec-25f4-4e0c-8b23-25be8f5ac012",
          "createdAt" : "2023-12-20T23:41:32.078Z",
          "updatedAt" : "2024-01-09T21:52:02.337Z",
          "deletedAt" : null,
          "name" : "xxxxxxxxxxxxxxxxx",

Cause

代理类型设置为空的根本原因未知。一种可能性是 adm 某些类型的线程可能会用完。

Resolution

以下操作通常可解决此问题:

  1. 重新启动 adm PowerProtect Data Manager 上的服务。
  2. 注销客户端。
  3. 重命名 C:\Program Files\DPSAPPS\AgentService\dbs\v1\resources.db.
  4. 重命名 C:\Program Files\DPSAPPS\AgentService\ssl 目录(如果仍然存在)。
  5. 重新注册客户端
Article Properties
Article Number: 000222767
Article Type: Solution
Last Modified: 13 مارس 2026
Version:  3
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