Data Domain: Daten werden nicht an CloudIQ gesendet: Fehler "Übersprungen"

Summary: Die gesamte Verbindung zwischen Data Domain und Secure Connect Gateway funktioniert, aber CloudIQ empfängt keine Daten.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

sysadmin@datadomain# support connectemc show history
Message Type   Time Completed          Result
------------   ---------------------   --------
CloudIQ        "2024-04-29 00:00:01"   Skipped
CloudIQ        "2024-04-29 00:02:01"   Skipped
CloudIQ        "2024-04-29 00:05:02"   Skipped
CloudIQ        "2024-04-29 00:10:01"   Skipped
CloudIQ        "2024-04-29 00:15:01"   Skipped
CloudIQ        "2024-04-29 00:20:01"   Skipped
CloudIQ        "2024-04-29 00:25:01"   Skipped
CloudIQ        "2024-04-29 00:30:02"   Skipped
CloudIQ        "2024-04-29 00:35:01"   Skipped
CloudIQ        "2024-04-29 00:40:01"   Skipped
CloudIQ        "2024-04-29 00:45:01"   Skipped
CloudIQ        "2024-04-29 00:50:02"   Skipped
CloudIQ        "2024-04-29 00:55:02"   Skipped
CloudIQ        "2024-04-29 01:00:01"   Skipped
CloudIQ        "2024-04-29 01:02:01"   Skipped
CloudIQ        "2024-04-29 01:05:01"   Skipped
CloudIQ        "2024-04-29 01:10:02"   Skipped
CloudIQ        "2024-04-29 01:15:02"   Skipped
CloudIQ        "2024-04-29 01:20:02"   Skipped
CloudIQ        "2024-04-29 01:25:01"   Skipped
CloudIQ        "2024-04-29 01:30:02"   Skipped
CloudIQ        "2024-04-29 01:35:01"   Skipped
CloudIQ        "2024-04-29 01:40:01"   Skipped
CloudIQ        "2024-04-29 01:45:01"   Skipped
CloudIQ        "2024-04-29 01:50:01"   Skipped
CloudIQ        "2024-04-29 01:55:01"   Skipped
CloudIQ        "2024-04-29 02:00:01"   Skipped
CloudIQ        "2024-04-29 02:02:02"   Skipped
CloudIQ        "2024-04-29 02:05:01"   Skipped
CloudIQ        "2024-04-29 02:10:01"   Skipped
CloudIQ        "2024-04-29 02:15:02"   Skipped
CloudIQ        "2024-04-29 02:20:02"   Skipped
CloudIQ        "2024-04-29 02:25:01"   Skipped
CloudIQ        "2024-04-29 02:30:01"   Skipped
CloudIQ        "2024-04-29 02:35:01"   Skipped
CloudIQ        "2024-04-29 02:40:02"   Skipped
CloudIQ        "2024-04-29 02:45:01"   Skipped
CloudIQ        "2024-04-29 02:50:01"   Skipped
CloudIQ        "2024-04-29 02:55:01"   Skipped
CloudIQ        "2024-04-29 03:00:01"   Skipped

Cause

In ddr/var/log/debug/sm/dd_telemetry_collector.loggibt es zwei Instanzen von CloudIQ, die versuchen, parallel ausgeführt zu werden. Einer davon wird schon seit langer Zeit ausgeführt, sodass keine andere Instanz des Telemetrieskripts initiiert werden kann. 
2024-04-29 06:10:01,625 Telemetry Script Started
2024-04-29 06:10:01,678 Number of instances running: 2
2024-04-29 06:10:01,678 PIDs: [25271, 32140]
2024-04-29 06:10:01,678 Previous instance active, ending current instance.
2024-04-29 06:10:01,687 Logged the entry in database.
2024-04-29 06:15:01,876 Telemetry Script Started
2024-04-29 06:15:01,935 Number of instances running: 2
2024-04-29 06:15:01,935 PIDs: [29889, 32140]
2024-04-29 06:15:01,935 Previous instance active, ending current instance.
2024-04-29 06:15:01,944 Logged the entry in database.
2024-04-29 06:19:00 /ddr/var/support/APM00214519088_1714396740_ciq_allday file sent to SRS
2024-04-29 06:20:02,115 Telemetry Script Started
2024-04-29 06:20:02,171 Number of instances running: 2
2024-04-29 06:20:02,171 PIDs: [5342, 32140]
2024-04-29 06:20:02,171 Previous instance active, ending current instance.
2024-04-29 06:20:02,178 Logged the entry in database.
2024-04-29 06:25:01,967 Telemetry Script Started
2024-04-29 06:25:02,027 Number of instances running: 2
2024-04-29 06:25:02,028 PIDs: [9768, 32140]

Resolution

Führen Sie ein Upgrade auf eine der folgenden DDOS-Versionen oder höher durch:
  • DDOS 8.3.0.0
  • DDOS-7.13.1.30
  • DDOS-7.10.1.70

Affected Products

Data Domain
Article Properties
Article Number: 000224889
Article Type: Solution
Last Modified: 23 أبريل 2026
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.