Data Domain: I dati non vengono inviati a CloudIQ: Errore "Saltato"

Summary: Tutta la connettività da Data Domain a Gateway con connessione sicura funziona, ma CloudIQ non riceve dati.

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Symptoms

sysadmin@datadomain# support connectemc show history
Message Type   Time Completed          Result
------------   ---------------------   --------
CloudIQ        "2024-04-29 00:00:01"   Skipped
CloudIQ        "2024-04-29 00:02:01"   Skipped
CloudIQ        "2024-04-29 00:05:02"   Skipped
CloudIQ        "2024-04-29 00:10:01"   Skipped
CloudIQ        "2024-04-29 00:15:01"   Skipped
CloudIQ        "2024-04-29 00:20:01"   Skipped
CloudIQ        "2024-04-29 00:25:01"   Skipped
CloudIQ        "2024-04-29 00:30:02"   Skipped
CloudIQ        "2024-04-29 00:35:01"   Skipped
CloudIQ        "2024-04-29 00:40:01"   Skipped
CloudIQ        "2024-04-29 00:45:01"   Skipped
CloudIQ        "2024-04-29 00:50:02"   Skipped
CloudIQ        "2024-04-29 00:55:02"   Skipped
CloudIQ        "2024-04-29 01:00:01"   Skipped
CloudIQ        "2024-04-29 01:02:01"   Skipped
CloudIQ        "2024-04-29 01:05:01"   Skipped
CloudIQ        "2024-04-29 01:10:02"   Skipped
CloudIQ        "2024-04-29 01:15:02"   Skipped
CloudIQ        "2024-04-29 01:20:02"   Skipped
CloudIQ        "2024-04-29 01:25:01"   Skipped
CloudIQ        "2024-04-29 01:30:02"   Skipped
CloudIQ        "2024-04-29 01:35:01"   Skipped
CloudIQ        "2024-04-29 01:40:01"   Skipped
CloudIQ        "2024-04-29 01:45:01"   Skipped
CloudIQ        "2024-04-29 01:50:01"   Skipped
CloudIQ        "2024-04-29 01:55:01"   Skipped
CloudIQ        "2024-04-29 02:00:01"   Skipped
CloudIQ        "2024-04-29 02:02:02"   Skipped
CloudIQ        "2024-04-29 02:05:01"   Skipped
CloudIQ        "2024-04-29 02:10:01"   Skipped
CloudIQ        "2024-04-29 02:15:02"   Skipped
CloudIQ        "2024-04-29 02:20:02"   Skipped
CloudIQ        "2024-04-29 02:25:01"   Skipped
CloudIQ        "2024-04-29 02:30:01"   Skipped
CloudIQ        "2024-04-29 02:35:01"   Skipped
CloudIQ        "2024-04-29 02:40:02"   Skipped
CloudIQ        "2024-04-29 02:45:01"   Skipped
CloudIQ        "2024-04-29 02:50:01"   Skipped
CloudIQ        "2024-04-29 02:55:01"   Skipped
CloudIQ        "2024-04-29 03:00:01"   Skipped

Cause

Pollici ddr/var/log/debug/sm/dd_telemetry_collector.log, ci sono due istanze di CloudIQ che tentano l'esecuzione in parallelo. Uno di questi è in esecuzione da molto tempo, il che non permetterebbe l'avvio di altre istanze di script di telemetria. 
2024-04-29 06:10:01,625 Telemetry Script Started
2024-04-29 06:10:01,678 Number of instances running: 2
2024-04-29 06:10:01,678 PIDs: [25271, 32140]
2024-04-29 06:10:01,678 Previous instance active, ending current instance.
2024-04-29 06:10:01,687 Logged the entry in database.
2024-04-29 06:15:01,876 Telemetry Script Started
2024-04-29 06:15:01,935 Number of instances running: 2
2024-04-29 06:15:01,935 PIDs: [29889, 32140]
2024-04-29 06:15:01,935 Previous instance active, ending current instance.
2024-04-29 06:15:01,944 Logged the entry in database.
2024-04-29 06:19:00 /ddr/var/support/APM00214519088_1714396740_ciq_allday file sent to SRS
2024-04-29 06:20:02,115 Telemetry Script Started
2024-04-29 06:20:02,171 Number of instances running: 2
2024-04-29 06:20:02,171 PIDs: [5342, 32140]
2024-04-29 06:20:02,171 Previous instance active, ending current instance.
2024-04-29 06:20:02,178 Logged the entry in database.
2024-04-29 06:25:01,967 Telemetry Script Started
2024-04-29 06:25:02,027 Number of instances running: 2
2024-04-29 06:25:02,028 PIDs: [9768, 32140]

Resolution

Eseguire l'aggiornamento a una delle seguenti versioni DDOS o successive:
  • DDOS-8.3.0.0
  • DDOS-7.13.1.30
  • DDOS-7.10.1.70

Affected Products

Data Domain
Article Properties
Article Number: 000224889
Article Type: Solution
Last Modified: 23 أبريل 2026
Version:  3
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