DPC: Avamar activation fails with Can't find bundle for base name mcsdk message
Summary: This article addresses an Avamar 19.8 in Data Protection Central (DPC) activation issue.
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Not all product versions are identified in this article.
Symptoms
Avamar 19.8 or later versions fail when activating in DPC.
The following errors appear in the /var/log/dpc/elg/elg.log file:
2024-02-19 17:37:49,533 WARN https-jsse-nio-9922-exec-21 c.e.c.t.TaskServiceImpl Avamar Activation for AV.DELL.COM failed java.util.concurrent.CompletionException: java.lang.Exception: Task failed to start: javax.xml.ws.soap.SOAPFaultException: Can't find bundle for base name mcsdk, locale en_US ... Caused by: javax.xml.ws.soap.SOAPFaultException: Can't find bundle for base name mcsdk, locale en_US at org.apache.cxf.jaxws.JaxWsClientProxy.mapException(JaxWsClientProxy.java:195) at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:145) at com.sun.proxy.$Proxy283.login(Unknown Source) at com.avamar.mcjava10.Connection.login(Connection.java:154) at com.avamar.mcjava10.Connection.login(Connection.java:141) at com.emc.clp.plugin.avamar.edp.AvamarConnection.createConnection(AvamarConnection.java:107) at com.emc.clp.plugin.avamar.AvamarConnectionProvider.createMcsdk10Connection(AvamarConnectionProvider.java:101) at com.emc.clp.plugin.avamar.AvamarConnectionProvider.createMcsdk10Connection(AvamarConnectionProvider.java:95) at com.emc.clp.plugin.avamar.activation.BaseMsgBrokerCmdRemoteTask.start(BaseMsgBrokerCmdRemoteTask.java:67) at com.emc.clp.task.TaskServiceImpl.startRemoteTask(TaskServiceImpl.java:248) ... 129 common frames omitted Caused by: org.apache.cxf.binding.soap.SoapFault: Can't find bundle for base name mcsdk, locale en_US at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.unmarshalFault(Soap11FaultInInterceptor.java:87) at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.handleMessage(Soap11FaultInInterceptor.java:53) at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.handleMessage(Soap11FaultInInterceptor.java:42) at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:307) at org.apache.cxf.interceptor.AbstractFaultChainInitiatorObserver.onMessage(AbstractFaultChainInitiatorObserver.java:112) at org.apache.cxf.binding.soap.interceptor.CheckFaultInterceptor.handleMessage(CheckFaultInterceptor.java:70) at org.apache.cxf.binding.soap.interceptor.CheckFaultInterceptor.handleMessage(CheckFaultInterceptor.java:35) at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:307) at org.apache.cxf.endpoint.ClientImpl.onMessage(ClientImpl.java:829) at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleResponseInternal(HTTPConduit.java:1726) at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleResponse(HTTPConduit.java:1592) at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.close(HTTPConduit.java:1389) at org.apache.cxf.transport.http.asyncclient.AsyncHTTPConduit$AsyncWrappedOutputStream.close(AsyncHTTPConduit.java:428) at org.apache.cxf.transport.AbstractConduit.close(AbstractConduit.java:56) at org.apache.cxf.transport.http.HTTPConduit.close(HTTPConduit.java:689) at org.apache.cxf.interceptor.MessageSenderInterceptor$MessageSenderEndingInterceptor.handleMessage(MessageSenderInterceptor.java:63) at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:307) at org.apache.cxf.endpoint.ClientImpl.doInvoke(ClientImpl.java:528) at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:439) at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:354) at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:312) at org.apache.cxf.frontend.ClientProxy.invokeSync(ClientProxy.java:96) at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:140) ... 137 common frames omitted
Cause
Avamar code issue
Resolution
Avamar has provided Management Control Server (MCS) hotfix (HF) 338826 to resolve this issue.
- Apply MCS HF 338826 to all Avamar 19.8 systems that display this error.
- Apply MCS HF 338827 to all Avamar 19.9 systems that display this error.
- Apply Service Pack 19.10-SP1 to all Avamar 19.10 systems that display this error.
Affected Products
Data Protection CentralArticle Properties
Article Number: 000225268
Article Type: Solution
Last Modified: 14 أبريل 2026
Version: 3
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