iDRAC: iDRAC9 - Virtual Console blank after Firmware Update

Summary: The iDRAC9 Virtual Console remains blank after an iDRAC firmware update when accessed by the Fully Qualified Domain name (FQDN) and a trusted certificate.

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Symptoms

The virtual console remains blank and does not load.
Virtual Console is Blank

 

Cause

The vconsole/index.html file content is different between iDRAC versions, but the file size and timestamp were the same. The Apache FileETAG does not get updated, and the incorrect file name is requested resulting in a 404.
http 404 wrong file name

 

Resolution

This behavior will be fixed in iDRAC Firmware 7.20.30.50.

To work around this issue, clear the site cache or access the iDRAC over the IP address instead of the FQDN.

 

Affected Products

iDRAC9, iDRAC9 - 6.xx Series, iDRAC9 - 7.xx Series
Article Properties
Article Number: 000299115
Article Type: Solution
Last Modified: 22 مايو 2026
Version:  3
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