DELL APEX Cloud Platform for Red Hat OpenShift: Cluster update failed to stage firmware on node

Summary: Cluster update failed to stage firmware on node when upgrading to 03.04.01.00.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Failed to stage firmware during APEX Cloud Platform (ACP) upgrade to 03.04.01.00 release.

Upgrade error

 

Check the iDRAC Job Queue and find the message: "RED002: Package successfully downloaded" of Job "Firmware Update: Network".

iDRAC job queue

 

Check the iDRAC Lifecycle Log to find the related Job history for "Downloading the Network_Firmware_CN7W6_WN64_23.21.13.34.EXE". 

Cause

iDRAC occasionally returns incorrect message "RED002: Package successfully downloaded" after staging the firmware "Network_Firmware_CN7W6_WN64_23.21.13.34.EXE".

Resolution

1. Drain the failure node using the following commands. 

oc adm cordon <failed_node_fqdn> -n dell-acp
oc adm drain <failed_node_fqdn> --delete-emptydir-data --ignore-daemonsets --force -n dell-acp

2. Log in to the iDRAC on the failed compute node as root (default password is calvin).

3. Go to "Dashboard" and select "Reset System(warm boot)".

4. Start the Virtual Console in the bottom right portion of the screen.

5. Wait OS boots up.

6. Go to "Inventory" in "System", ensure the network firmware is upgraded to "23.21.13.34" successfully.

7. Uncordon the failure node using the following command.

oc adm uncordon <failed_node_fqdn> -n dell-acp

8. Retry LCM.

Affected Products

APEX Cloud Platform for Red Hat OpenShift
Article Properties
Article Number: 000300749
Article Type: Solution
Last Modified: 05 مارس 2026
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.