PowerProtect Data Manager DM5510: FAN1002 -arg1- has Failed
Summary:
PowerProtect Data Manager DM5510 receives error "FAN1002 has failed; enclosure-detected fan failure, operating suboptimally; contact Dell Customer Support."
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Fan Failure Detected
The enclosure reports a fan failure.
FAN1002 (arg1) has failed.
Cause
Fan Failure Impact on Enclosure
The enclosure's monitoring system detected that fan FAN1002 is non‑operational. This failure prevents the enclosure from maintaining optimal cooling, resulting in degraded performance and a risk of overheating.
- Fan sensor reported a fault condition, triggering an error state.
- Loss of airflow reduces heat dissipation across internal components.
- Enclosure firmware identifies the condition, indicating suboptimal operating status.
- Potential contributing factors include dust accumulation, mechanical wear, or irregular power delivery to the fan.
Resolution
Contact Dell Support:
Contact Dell Support using the contact method described in your product documentation. Provide the serial number,
To gather the log bundle, follow the article PowerProtect Data Manager Appliance DM5500: How to Collect an Administrative Log Bundle
Contact Dell Support using the contact method described in your product documentation. Provide the serial number,
error code (FAN1002), and log bundle for faster assistance.
To gather the log bundle, follow the article PowerProtect Data Manager Appliance DM5500: How to Collect an Administrative Log Bundle
Affected Products
PowerProtect Data Manager Appliance, PowerProtect Data Manager Appliance DM5510 SoftwareArticle Properties
Article Number: 000403217
Article Type: Solution
Last Modified: 08 يناير 2026
Version: 3
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