NVE-opdateringsopdatering mislykkes ved 4 af 18

Summary: Symptom: Kontrollerer, om pakken, der installeres, er den nyeste version (4 af 18) - Denne pakkeversion xxxxx er allerede installeret!

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Symptoms

Fejl i workflow.log

2025-12-08 12:28:08 (-0500) 47384385583780 INFO: Report home message: 2025-12-08 12:28:08 -0500|usdc1-nwrbkpv07.pbi.global.pvt|unknown|NveOsRollup|19.12.0.86|/space/avamar/repo/temp/NvePlatformOsRollup_2025-R2-v3.avp_1765214841316/tmp|AvPlatformOssuPackageVersionCheck|Checking if the package being installed is the latest version (4 of 18)|ERROR: AvPlatformOssuPackageVersionCheck::do  This package version 2025-R2-v3 is already installed! - operation failed
2025-12-08 12:28:08 (-0500) 47384385583780 ERROR: This package version 2025-R2-v3 is already installed! - operation failed
2025-12-08 12:28:08 (-0500) 47384385583780 INFO: post: This package version 2025-R2-v3 is already installed! - operation failed

Skærmbillede for installationsstatus

Cause

Efter rettelse af problemet registreret NWREE-28382 - se https://www.dell.com/support/kbdoc/000366911
Det lykkes ikke at fortsætte opgraderingsprocessen
Dette problem rapporteres i NWREE-28679 

Resolution

1) Kontroller, om NVE senest installerede Rollup
# avosrollup -V
Avamar Platform OS Security Rollup:
OS[SLES12.5] Version[2025-R2-v3] Installation Time[2025-10-17-13-01-37]

Dette angiver den opdateringspakke, der allerede er installeret på systemet. Det har dog ikke afsluttet processen endnu. 

2) Kontroller, om xml-filen efter opdatering efter opdatering findes 
nve193:~ # grep package-survey /usr/local/avamar/var/package-survey-*-post_errata_installation*.xml

:::::
/usr/local/avamar/var/package-survey-SLES12.5-post_errata_installation-2025-10-17-13-01-37.xml:<package-survey version="2025-R2-v3"/>
/usr/local/avamar/var/package-survey-SLES12.5-post_errata_installation-2025-10-17-13-01-37.xml:<package-survey>
/usr/local/avamar/var/package-survey-SLES12.5-post_errata_installation-2025-10-17-13-01-37.xml:</package-survey>

3) Fjern xml-filen
# mv /usr/local/avamar/var/package-survey-SLES12.5-post_errata_installation-2025-10-17-13-01-37.xml /tmp
# mv /usr/local/avamar/var/package-survey-SLES12.5-pre_errata_installation-2025-10-17-13-01-37.xml: /tmp

4) Genstart avi-tjenesten
nve193:~ # avinstaller.pl --restart

5) Log på NetWorker Install Manager GUI, fortsæt opdateringsprocessen ved at klikke på "Prøv aktuel opgave igen". 

Affected Products

NetWorker Family
Article Properties
Article Number: 000403292
Article Type: Solution
Last Modified: 15 ديسمبر 2025
Version:  2
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