NVE 汇总更新在第 4 个(共 18 个)失败

Summary: 症状: 检查要安装的软件包是否为最新版本(第 4 页,共 18 页)- 此软件包版本 xxxxx 已安装!

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

workflow.log

2 中的错误025-12-08 12:28:08 (-0500) 47384385583780 INFO: Report home message: 2025-12-08 12:28:08 -0500|usdc1-nwrbkpv07.pbi.global.pvt|unknown|NveOsRollup|19.12.0.86|/space/avamar/repo/temp/NvePlatformOsRollup_2025-R2-v3.avp_1765214841316/tmp|AvPlatformOssuPackageVersionCheck|Checking if the package being installed is the latest version (4 of 18)|ERROR: AvPlatformOssuPackageVersionCheck::do  This package version 2025-R2-v3 is already installed! - operation failed
2025-12-08 12:28:08 (-0500) 47384385583780 ERROR: This package version 2025-R2-v3 is already installed! - operation failed
2025-12-08 12:28:08 (-0500) 47384385583780 INFO: post: This package version 2025-R2-v3 is already installed! - operation failed

安装进度屏幕

Cause

解决问题后记录 NWREE-28382 — 请参阅 https://www.dell.com/support/kbdoc/000366911
无法继续升级过程
此问题在 NWREE-28679 中报告 

Resolution

1) 检查 NVE 是否最新安装汇总
# avosrollup -V
Avamar Platform OS Security Rollup:
OS[SLES12.5] Version[2025-R2-v3] Installation Time[2025-10-17-13-01-37]

这表示系统上已安装汇总。但是,它尚未完成该过程。

2) 检查汇总更新后 xml 文件是否存在 
nve193:~ # grep package-survey /usr/local/avamar/var/package-survey-*-post_errata_installation*.xml

:::::
/usr/local/avamar/var/package-survey-SLES12.5-post_errata_installation-2025-10-17-13-01-37.xml:<package-survey version="2025-R2-v3"/>
/usr/local/avamar/var/package-survey-SLES12.5-post_errata_installation-2025-10-17-13-01-37.xml:<package-survey>
/usr/local/avamar/var/package-survey-SLES12.5-post_errata_installation-2025-10-17-13-01-37.xml:</package-survey>

3) 删除 xml 文件
# mv /usr/local/avamar/var/package-survey-SLES12.5-post_errata_installation-2025-10-17-13-01-37.xml /tmp
# mv /usr/local/avamar/var/package-survey-SLES12.5-pre_errata_installation-2025-10-17-13-01-37.xml: /tmp

4) 重新启动 avi 服务
nve193:~ # avinstaller.pl --restart

5) 登录 NetWorker Install Manager GUI,单击“重试当前任务”,继续完成汇总更新过程。 

Affected Products

NetWorker Family
Article Properties
Article Number: 000403292
Article Type: Solution
Last Modified: 15 ديسمبر 2025
Version:  2
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