PowerProtect One DM5510 EVT-NETM-00019

Summary: Alert EVT-NETM-00019 indicates the network card in slot M of a PowerProtect One DM5510 is missing; reseat the card.

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Symptoms

Alert Indication

The system reports the following alert:

  • PPDMA DM5510 Alert EVT-NETM-00019 - Network Card in slot M is missing

Cause

Missing Network Card in Slot M

This alert is generated:

EVT‑NETM‑00019

The alert is generated because the system detects that the network card expected in slot M is not present. This condition occurs when the physical card is absent, improperly seated, or has failed to initialize during the hardware detection phase.
 

  • Hardware detection routine reports Network Card in slot M is missing.
  • Possible reasons include removal of the card, loose connection, or card failure.
  • No additional system or environmental factors are indicated in the alert.

Resolution

Check and reseat the network card in slot M. 

Gather a log bundle and follow the directions in this KB article: PowerProtect Data Manager Appliance DM5500: How to Collect an Administrative Log Bundle

Contact Dell Support:  If the issue persists, contact Dell Customer Support using the contact method described in your product documentation. Provide the serial number, error code (EVT-NETM-00019), and log bundle for faster assistance.

Affected Products

PowerProtect Data Manager Appliance, PowerProtect One DM5510 Software
Article Properties
Article Number: 000404194
Article Type: Solution
Last Modified: 20 أغسطس 2026
Version:  3
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