NetWorker: La desinstalación falla en el host de Windows "No se encontraron uno o más requisitos"

Summary: No se puede desinstalar ni quitar el software NetWorker en Windows desde el Panel de control

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

  • No se puede desinstalar ni quitar el software NetWorker en Windows desde el Panel de control
  • El asistente de desinstalación se inicia, pero no se completa al final del procedimiento.
  • El registro de desinstalación informa el siguiente error:
[0CD4:0EE4][2026-03-05T14:20:14]i201: Planned package: GSTDBUPGRADE, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
[0CD4:0EE4][2026-03-05T14:20:14]i299: Plan complete, result: 0x0
[0CD4:0EE4][2026-03-05T14:20:14]i300: Apply begin
[0CD4:0EE4][2026-03-05T14:20:14]i052: Condition 'JvmFullVersion >= v8.0.000.0' evaluates to false.
[0CD4:0EE4][2026-03-05T14:20:14]e000: Error 0x80004005: One or more pre-requisites were not found: installation failed.
[0CD4:0EE4][2026-03-05T14:20:14]e000: Error 0x80070642: UX aborted apply begin.
[0CD4:0EE4][2026-03-05T14:20:15]i399: Apply complete, result: 0x80070642, restart: None, ba requested restart:  No

Cause

Este problema aparece si Java Runtime Environment (JRE) o NetWorker Runtime Environment (NRE) que utiliza NetWorker se desinstala antes de NetWorker.

Resolution

  1. Reinstale NetWorker Runtime Environment para su versión de NetWorker: NetWorker: Versiones del entorno de tiempo de ejecución (NRE)
  2. Una vez instalado NRE, desinstale NetWorker

Affected Products

NetWorker Family, NetWorker
Article Properties
Article Number: 000435901
Article Type: Solution
Last Modified: 05 مارس 2026
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.